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M-Yts
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Packet loss and ping spikes.

Recently moved into a new build, there's not a lot of people living in the houses on my street yet. My internet was working perfectly fine up until a week or so ago, I hadn't noticed that much of a difference until I played a certain game (Valorant). I have constant 1-25% packet loss, I have swapped cables, connections, DNS and yesterday after reading a few other posts on here I created a BQM profile to monitor the internet. 

Downstream Bonded Channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12587500008.340256 qam16
21387500008.838256 qam1
31467500008.438256 qam2
4154750000838256 qam3
5162750000838256 qam4
6170750000838256 qam5
71787500007.838256 qam6
81867500007.638256 qam7
91947500007.438256 qam8
10202750000738256 qam9
112107500006.838256 qam10
122187500006.638256 qam11
132267500006.838256 qam12
142347500007.140256 qam13
152427500007.540256 qam14
16250750000838256 qam15
172667500009.440256 qam17
182747500009.938256 qam18
192827500001140256 qam19
2029075000011.840256 qam20
2129875000012.140256 qam21
2230675000011.940256 qam22
2331475000011.640256 qam23
243227500001140256 qam24

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.300
2Locked38.640
3Locked38.950
4Locked38.6190
5Locked38.9170
6Locked38.950
7Locked38.940
8Locked38.670
9Locked38.940
10Locked38.930
11Locked38.960
12Locked38.950
13Locked38.960
14Locked40.3110
15Locked40.950
16Locked38.950
17Locked40.350
18Locked38.900
19Locked40.360
20Locked40.300
21Locked40.340
22Locked40.340
23Locked40.350
24Locked40.940

 

MYts_0-1640004768487.png

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M-Yts
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Re: Packet loss and ping spikes.

Upstream Bonded Channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260004836.5512064 qam3
22580000036.5512064 qam4
33940004337.3512064 qam2
44619995938512064 qam1

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0000

 

Network Log

Time Priority Description

20/12/2021 12:50:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:18:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:17:1criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:15:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:15:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:14:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:14:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:14:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:14:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:14:43criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:14:3Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:13:58criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:13:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:13:58criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 12:13:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 11:44:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 11:42:39criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 11:40:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 11:37:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 11:37:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Had to split it into 2 messages as it went over 20k characters, apologies. Hopefully this is sufficient enough, thank you for your time.

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Andrew-G
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Message 3 of 12
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Re: Packet loss and ping spikes.

Downstream power levels are all over the place.  I'll mark for forum staff to take a look, I think they'll need to book you a technician.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ayisha_B
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Re: Packet loss and ping spikes.

Hi @M-Yts,

 

Welcome to out Community Forums and thanks for posting.

 

I am sorry to hear you've been having some issues with the service. 

 

I have taken a look at your account and there are some issues with your downstream power levels as advised by Andrew-G. I will need to book a technician for you to get this sorted. 

 

Will pop you a PM now so we can confirm some details.

 

Hope to hear from you soon 🙂

 

Ayisha_B
Forum Team



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Ayisha_B
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Message 5 of 12
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Re: Packet loss and ping spikes.

Thanks for confirming your details as requested via PM @M-Yts

 

I have booked the first available appointment for you. You will find confirmation of this via your online account. If this unsuitable, feel free to re-schedule. 

 

Let us know how the visit goes!

Ayisha_B
Forum Team



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M-Yts
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Re: Packet loss and ping spikes.

Well the technician came today, told me it had been sorted. I went off to work soon after, I've come home to find the issue is still persisting. As you can see below, the engineer came around 11, as shown with the massive spike. After he left, I still have the packet loss and constant spikes. The packet loss has dropped, but it is still there and constant, the issue hasn't been fixed.

MYts_0-1640216529228.png

 

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Steven_L
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Message 7 of 12
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Re: Packet loss and ping spikes.

Thanks for coming back to us @M-Yts.

I have ran some further checks on your account and cannot see any issues at the moment with your connection. How are things looking since you last posted on Wednesday, have there been any improvements at all?

Regards,

Steven_L

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M-Yts
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Re: Packet loss and ping spikes.

The few days after Wednesday, especially the 25th I suffered with a lot of issues. From the 26th onward there hasn't been any severe issues, I get a bit of packet loss and spiking at 10pm every night though.

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Paul_DN
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Re: Packet loss and ping spikes.

Hi M-Yts ,

Thanks for coming back to us, sorry to hear you are still facing issues, I have had a another look our end and cannot see any issues at all, please continue to monitor your connection?

Regards

Paul.

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M-Yts
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Message 10 of 12
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Re: Packet loss and ping spikes.

Once again it's back after 10am this afternoon, I thought it was just a little spike so I left it through the day and came to check my BQM and saw it's exactly how it was before.

MYts_0-1641505381838.png

 

 

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