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johniland1233
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Packet loss and ping issues

I've been experiencing packet loss issues and latency issues for 2 months but yesterday was the worst day. Router went down a total of 9 times throughout the days. BQM monitor below shows how bad the issue is.

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/aec37f46371854556b76d6029c67d2dd5d...

 

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Kath_F
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Re: Packet loss and ping issues

Hi johniland1233,


Thanks for your post and a big welcome to the Community. It's great having you on board with us.


I'm sorry to hear about the issues you have been having with your broadband. I'm happy to take a look in to things but I've been unable to locate your account via your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 


I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Thanks,
 

Kath_F
Forum Team




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