Hello all, been having problems with packet loss,jitter and latency since october last year.From then its really hard to play games like lol and csgo where stable connection matters but seems fine for things like netflix etc. just wondering if anyone with knowledge can tell me if there is a problem with the router network status logs because im hoping it might help with figuring out what the problem is. Cheers all
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Power levels look OK, downstream SNR is good, but error levels are poor. As errors are counted since you last restarted the hub, without knowing when these have been collected since its difficult to speak with confidence, other than to observe the high levels of post-RS compared to pre-RS look like repeated breakdowns in the line quality. Upstream your connection is dropping back to 4 x 16 QAM, when it should be running at 64 QAM, and that's normally a problem of upstream noise levels, and that in turn affects communication from the hub to the street cabinet, and without that communication, synchronisation is lost and the downstream connection breaks up - yet you might find that the performance of the upstream connection seems OK, because the low upload speeds VM offer are easily within the capability of even 1 upstream channel. The hub log shows a problematic connection with evidence of repeated interruptions and slow downs, although the period 10 Jan-20 Jan looks "clean".
Best to wait (sometimes minutes, sometimes days) for the helpful forum staff to spot your post and advise. You might want to do some speed tests when the connection is at its ropiest, because that forms hard evidence of inadequate service, whereas VM make no promises regarding latency. Likewise, if you've got a BQM running, posting a couple of those can help - VM might try and brush off latency issues, but packet loss is indisputable evidence of a faulty connection.
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