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BennyDigital
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Packet loss and high ping

Hello guys, have an ongoing problem with packet loss and high ping particularly on PUBG and Roblox on my Series X - I have a HUB3 and I'm using network adapters but get the same issue when wireless. I had an engineer out last week who said the line was noisy but nothing to worry about, there's obviously something wrong somewhere but I'm not at all tech savvy when it comes to this. 

 

Any help would be greatly appreciated, Ben.

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Z92
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Re: Packet loss and high ping

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Zach_R
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Re: Packet loss and high ping

Hi @BennyDigital,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you've been facing some problems with your connection recently, and apologies for our delayed response here.

As @Z92 has advised, would it be possible for you to set up a BQM graph, allow it to run for at least 72 hours and then sharing it with us here? This can help us to take a closer look at your connection.
 

Thanks,
 



Zach - Forum Team


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