Virgin Media Community

[BrandonViM]

Afternoon,

It seems like im getting issues with high ping randomly while my friends experience no issue at all.

I have the Hub 3.0, would it be worth buying a new router ?

[BrandonViM]

BQM : 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/150a49b184bd76131da0ad5771f79340483e585a-09-06-2022

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/150a49b184bd76131da0ad5771f79340483e585a-09-06-2022">My Broadband Ping</a>

[Adduxi]

Your BQM is showing either, a lot of noise on the line, or over utilisation.  A new Router will not cure any of those faults.

Post the power levels, Pre and PostRS errors and network log from the Hub. Once done we can comment.

[BrandonViM]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	195000000	2.7	38	256 qam	8
2	139000000	5.1	38	256 qam	1
3	147000000	4.5	38	256 qam	2
4	155000000	3.7	38	256 qam	3
5	163000000	3.5	38	256 qam	4
6	171000000	3.2	38	256 qam	5
7	179000000	3	38	256 qam	6
8	187000000	2.9	38	256 qam	7
9	203000000	2.5	38	256 qam	9
10	211000000	2.4	38	256 qam	10
11	219000000	2.4	38	256 qam	11
12	227000000	2.2	38	256 qam	12
13	235000000	2	38	256 qam	13
14	243000000	2	38	256 qam	14
15	251000000	2	38	256 qam	15
16	259000000	2	38	256 qam	16
17	267000000	1.9	38	256 qam	17
18	275000000	1.7	38	256 qam	18
19	283000000	1.5	38	256 qam	19
20	291000000	1.4	37	256 qam	20
21	299000000	1.2	37	256 qam	21
22	307000000	0.9	38	256 qam	22
23	315000000	1	38	256 qam	23
24	323000000	1.2	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	62	0
2	Locked	38.9	77	0
3	Locked	38.6	76	0
4	Locked	38.6	96	0
5	Locked	38.6	84	0
6	Locked	38.6	73	13
7	Locked	38.9	49	0
8	Locked	38.6	68	0
9	Locked	38.6	59	0
10	Locked	38.9	76	0
11	Locked	38.9	70	0
12	Locked	38.9	57	0
13	Locked	38.6	65	0
14	Locked	38.6	62	0
15	Locked	38.6	45	0
16	Locked	38.6	68	0
17	Locked	38.6	65	0
18	Locked	38.6	87	34
19	Locked	38.6	64	0
20	Locked	37.6	97	0
21	Locked	37.6	108	0
22	Locked	38.6	87	0
23	Locked	38.6	117	0
24	Locked	38.6	97	0

Time Priority Description

10/06/2022 14:22:15	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2022 18:28:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2022 13:25:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2022 13:25:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2022 18:43:51	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 04:53:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 01:25:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 01:25:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2022 23:25:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2022 14:05:13	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2022 12:41:13	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2022 12:41:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2022 06:15:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2022 00:41:13	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2022 00:41:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2022 23:11:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2022 12:41:11	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2022 12:41:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2022 19:30:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2022 00:41:11	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[BrandonViM]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200026	46.5	5120	64 qam	1
2	25800000	45	5120	64 qam	4
3	32600000	46.5	5120	64 qam	3
4	39400039	46.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	4	0
4	ATDMA	0	0	2	0

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d854996cd9c16adca7cf3c9e9d4bbb58b6810e5a

[Zoie_P]

Hi BrandonViM, 

Thank you for your posts and welcome to our forums 🙂
I am sorry you are having some packet loss and ping spikes.

I have checked our systems and you are affected by a congestion outage, the estimated fix date for this is 08 JUL 2022 15:10.

Thanks,

Zoie