on 03-02-2022 13:50
Hello,
After a random reboot that happened at night there is a constant loss of packets on the BQM. The reboot occurred on 30/01/2022 and was not initiated by the home users as far as I'm aware.
I think there was a similar instance before that from 17/01 to 18/01 and rebooting the router from the admin page solved it. Now, however, the reboot has no effect and the packet loss continues.
Lagspikes are also a constant issue, I haven't played after the packet loss has started but it was really bad before, as seen on the graphs. As usual, it probably comes down to the over subscription in the area, but please check that as well, if possible.
Tech data below.
Thank you.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/5ba92e7639c0ffb25e4c120ba4a3bef4a1826282
1 | 330750000 | -9 | 35 | 256 qam | 25 |
2 | 234750000 | -8.2 | 35 | 256 qam | 13 |
3 | 242750000 | -8.2 | 35 | 256 qam | 14 |
4 | 250750000 | -8.2 | 35 | 256 qam | 15 |
5 | 258750000 | -8.4 | 35 | 256 qam | 16 |
6 | 266750000 | -8.5 | 35 | 256 qam | 17 |
7 | 274750000 | -8.7 | 35 | 256 qam | 18 |
8 | 282750000 | -8.7 | 35 | 256 qam | 19 |
9 | 290750000 | -8.7 | 35 | 256 qam | 20 |
10 | 298750000 | -8.4 | 35 | 256 qam | 21 |
11 | 306750000 | -8.5 | 35 | 256 qam | 22 |
12 | 314750000 | -8.5 | 35 | 256 qam | 23 |
13 | 322750000 | -8.7 | 35 | 256 qam | 24 |
14 | 338750000 | -9 | 35 | 256 qam | 26 |
15 | 346750000 | -9 | 35 | 256 qam | 27 |
16 | 354750000 | -9.2 | 35 | 256 qam | 28 |
17 | 362750000 | -9 | 35 | 256 qam | 29 |
18 | 370750000 | -9.4 | 35 | 256 qam | 30 |
19 | 378750000 | -9.5 | 34 | 256 qam | 31 |
20 | 386750000 | -10.2 | 34 | 256 qam | 32 |
21 | 394750000 | -10.7 | 34 | 256 qam | 33 |
22 | 402750000 | -11.5 | 33 | 256 qam | 34 |
23 | 410750000 | -11.7 | 33 | 256 qam | 35 |
24 | 418750000 | -12 | 33 | 256 qam | 36 |
1 | Locked | 35 | 5661 | 24 |
2 | Locked | 35.7 | 32962 | 49 |
3 | Locked | 35.5 | 17299 | 149 |
4 | Locked | 35.5 | 21980 | 194 |
5 | Locked | 35.5 | 43426 | 661 |
6 | Locked | 35.5 | 30825 | 302 |
7 | Locked | 35.5 | 21305 | 630 |
8 | Locked | 35.5 | 14720 | 72 |
9 | Locked | 35 | 4755 | 31 |
10 | Locked | 35 | 31048 | 10 |
11 | Locked | 35.5 | 29206 | 16 |
12 | Locked | 35.7 | 6931 | 4 |
13 | Locked | 35.5 | 10135 | 16 |
14 | Locked | 35.5 | 10051 | 12 |
15 | Locked | 35 | 4905 | 0 |
16 | Locked | 35.5 | 2016 | 0 |
17 | Locked | 35.7 | 7562 | 2 |
18 | Locked | 35 | 15416 | 11 |
19 | Locked | 34.9 | 11827 | 0 |
20 | Locked | 34.9 | 9953 | 0 |
21 | Locked | 34.4 | 24468 | 0 |
22 | Locked | 33.9 | 96374 | 10 |
23 | Locked | 33.8 | 266561 | 10822 |
24 | Locked | 33.4 | 391638 | 1 |
Answered! Go to Answer
on 24-05-2022 19:31
I'm going to make a wild guess: ETA for the fix is sometime in June now, isn't it?
on 26-05-2022 19:47
Hi bel-akor,
I'm sorry for this, it does look like the issue is due to be resolved on the 27th May now.
Alex_Rm
on 23-06-2022 10:09
Hello,
Any news? This is ridiculous.
on 25-06-2022 11:38
Hi @bel-akor,
I'm sorry to be the bearer of bad news but I can see your area is still impacted by the SNR (Signal to Noise Ratio) outage.
The current estimated time of fix is 28 JUN 2022 13:00.
You might find that these services are intermittent at the moment: Virgin Fibre and Voice services. We are sorry and working hard to resolve this for you.