Hello, Zach,
Yes the area fault was supposed to be fixed several times already, it seems. We also had a new cable installation proposed by an engineer, which never happened as well.
How long does it take to fix these issues? It will be 3 months, which is insane to have this going and more than enough time to solve all the problems. Not having a reliable connection for 3 months despite immediately reporting all the faults are providing extensive information from our side is an unimaginably poor service.
When will we have the area problems sorted for good and when will the new cable be installed?
I would really like to avoid being asked whether the issues are suddenly gone by themselves while no substantial work has been done for for the fix. So please, provide some specific dates for when we can expect the services to be fully functional, not in another stage of waiting for another obscure an distant fix date.
Thank you.