After a random reboot that happened at night there is a constant loss of packets on the BQM. The reboot occurred on 30/01/2022 and was not initiated by the home users as far as I'm aware.
I think there was a similar instance before that from 17/01 to 18/01 and rebooting the router from the admin page solved it. Now, however, the reboot has no effect and the packet loss continues.
Lagspikes are also a constant issue, I haven't played after the packet loss has started but it was really bad before, as seen on the graphs. As usual, it probably comes down to the over subscription in the area, but please check that as well, if possible.
DS power far too low, range should be -6 to +10. US power right in the top limit, range 34 to 51. You also have a bad line as indicated by the PostRS errors. A VM technician will need to fix this. Wait here a day or two for a VM Mod to pick this up.
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As discussed, an engineer visit has now been scheduled and booked. I'm unable to confirm the date/time of the appointment public, but this can be checked and managed/rescheduled if needed via the My Virgin Media online account.
1. Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. Overall ds levels are quite low,
2. After checking everything again, the engineer concluded that we need to change the cable going to the house. Apparently, we have a smaller cable installed outside and that might be the source of the problems.
He said that the VM team will do the works outside and there is no need for our participation, since the works are external. However, we did not get the text confirming that these works are confirmed and scheduled.
If possible, can the mod team please check if the VM visit is booked and the ticket is logged?
We had a text saying that the engineers are going to work in our area today. However, there are no improvements in the connection quality and we are not sure, that there were any actual works done today (the time slot was 8-1) and we were not contacted except for the text.
Is it possible to check the status of our ticket and whether there are going to be visits later to replace the cable?