A quick follow-up.
We had 2 engineer visits:
1. Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. Overall ds levels are quite low,
2. After checking everything again, the engineer concluded that we need to change the cable going to the house. Apparently, we have a smaller cable installed outside and that might be the source of the problems.
He said that the VM team will do the works outside and there is no need for our participation, since the works are external. However, we did not get the text confirming that these works are confirmed and scheduled.
If possible, can the mod team please check if the VM visit is booked and the ticket is logged?