Packet burst / High ping

[Duffster27]

I've noticed for the past 3 weeks or so I am getting very high ping and packet burst when online gaming.

My setup is: Virgin Media Hub in Modem Mode wired into Deco M4R to create a mesh net (this was recommended by a VM Tech back in Jan 2021) and solve drop out issues we were facing across all devices.

I am finding it virtually impossible to play games on US servers now having a ping of 100+.

UK servers I am getting ping of 40+ when previously I'd get around 20-30. It's the packet bursts which I am finding most annoying and making gaming unplayable.

Here is my broadband monitoring:

Monitoring 

 Does anyone have any tips/advice please?

[Duffster27]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	0	38	256 qam	32
2	203000000	-1.7	37	256 qam	9
3	211000000	-2	37	256 qam	10
4	219000000	-2	37	256 qam	11
5	227000000	-2.2	37	256 qam	12
6	235000000	-2	37	256 qam	13
7	243000000	-1.5	37	256 qam	14
8	251000000	-1	37	256 qam	15
9	259000000	-0.5	38	256 qam	16
10	267000000	-0.2	37	256 qam	17
11	275000000	-0.2	38	256 qam	18
12	283000000	-0.2	38	256 qam	19
13	291000000	0	38	256 qam	20
14	299000000	0.2	38	256 qam	21
15	307000000	0.5	38	256 qam	22
16	315000000	0.7	38	256 qam	23
17	323000000	0.9	38	256 qam	24
18	331000000	0.7	38	256 qam	25
19	339000000	0.7	38	256 qam	26
20	347000000	0.2	38	256 qam	27
21	355000000	0	38	256 qam	28
22	363000000	0.4	40	256 qam	29
23	371000000	0.2	38	256 qam	30
24	379000000	0	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	0	0
2	Locked	37.3	9	0
3	Locked	37.6	15	0
4	Locked	37.3	14	0
5	Locked	37.3	14	0
6	Locked	37.3	2	0
7	Locked	37.3	6	0
8	Locked	37.3	7	0
9	Locked	38.6	7	0
10	Locked	37.6	5	0
11	Locked	38.6	16	0
12	Locked	38.6	19	0
13	Locked	38.6	6	0
14	Locked	38.6	7	0
15	Locked	38.9	3	0
16	Locked	38.6	5	0
17	Locked	38.6	17	0
18	Locked	38.9	7	0
19	Locked	38.9	5	0
20	Locked	38.9	1	0
21	Locked	38.9	0	0
22	Locked	40.3	4	0
23	Locked	38.9	5	0
24	Locked	38.9	5	0

[Duffster27]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49599991	42.5	5120	64 qam	1
2	23600019	42.5	5120	64 qam	5
3	30099961	42.5	5120	64 qam	4
4	36599971	42.5	5120	64 qam	3
5	43100021	42.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[Nathan_B]

Hi there @Duffster27 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you've been having these issues over the last few weeks. I've checked our system and can see that you've spoken to the team since posting this. Have they been able to help get this resolved? 

If you need further help with this, please let us know, we're always happy to help.

Regards

Nathan

[legacy1]

By wire what your ping like to 194.168.8.100 around 10ms or higher