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Packet Loss

Chrissie2k10
Joining in

on ‎02-01-2024 09:18

Got my broadband installed and up and running saturday. Fabulous speeds but tried to play COD on my PS$ and its horrendous, keeps coming up with packet burst/packet loss issues.

Its rendered my PS4 unusable. Any answers or who do i ask for help?

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Adduxi
Very Insightful Person
Very Insightful Person

‎02-01-2024 10:17 - edited ‎02-01-2024 10:18

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub. Setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Also run the FULL tests on this site and post the results  www.samknows.com/realspeed

Once done we can comment.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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