Thanks for your post and apologies to hear about the issues you have been having with your packet loss.
Checking your account, I can see all is looking well with the Hub in terms of power levels, uptime and time outs. There is a fault open that has already been raised and is affecting you. The details of that are here:
Fault reference number: F008589046
Estimated fix time: 29 MAR 2021 15:00
Description: We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.
I have made a note of this on your account so the relevant teams are aware you are affected. If there is anything else we can do, let us know.
Thank you for reaching back out to us in our community and welcome back, we are sorry to hear the area issue is still present.
I appreciate you were given a fix date previously and this still hasn't been resolved, all fix dates are estimates and can change depending on the complexity and whether or not we need permission from the local council to carry out the needed work.
You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then.
The digestion issue is booked under F008589046 and the estimated fix date now is 27 APR 2021 15:00, we are sorry for the continued inconvenience caused.