Recently I have been getting packet loss to most servers since there was an outage in my area.
When I check service faults in my area it says the broadband is fine but when I ring virgin they admit there is a problem in the area and a manager will contact me in the next 24 hours.
I then contacted virgin again when they failed to call back the first time and was told the same, 24 hours later and still no one has contacted me regarding the issue.
I thought I may as well look for advice here in the meantime.
Here are the logs from my Hub 4.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Primary Downstream Service Flow
Primary Upstream Service Flow
Time Priority Description
Here is a BQM graph I started a couple of hours ago.
Sorry to hear you are having issues with your connection
I have looked at your service via your log in details and all appears to be fine from here.
However I would thinks its best if we got an engineer out to physically check your connection
I will need to send you a private message to arrange this
If you could keep us posted after the engineers visit that would be great