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Packet Loss

Hi,

Recently I have been getting packet loss to most servers since there was an outage in my area.

When I check service faults in my area it says the broadband is fine but when I ring virgin they admit there is a problem in the area and a manager will contact me in the next 24 hours.

I then contacted virgin again when they failed to call back the first time and was told the same, 24 hours later and still no one has contacted me regarding the issue.

I thought I may as well look for advice here in the meantime.

Here are the logs from my Hub 4.

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Re: Packet Loss

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25402750000-1.70000138.983261QAM25625
0   UNSUPPORTED0
11387500003.50000040.946209QAM2561
21467500002.50000040.366287QAM2562
31547500001.79999940.946209QAM2563
41627500001.59999840.366287QAM2564
51707500001.20000140.366287QAM2565
61787500001.00000040.946209QAM2566
71867500000.79999940.366287QAM2567
81947500000.70000140.366287QAM2568
92027500000.70000140.366287QAM2569
102107500000.70000140.366287QAM25610
112187500000.59999840.366287QAM25611
122267500000.40000238.983261QAM25612
132347500000.29999938.983261QAM25613
142427500000.40000240.366287QAM25614
152507500000.59999840.366287QAM25615
162587500000.29999940.946209QAM25616
17266750000-0.09999840.366287QAM25617
18274750000-0.20000140.366287QAM25618
192827500000.00000038.983261QAM25619
202907500000.09999840.366287QAM25620
212987500000.00000038.983261QAM25621
22306750000-0.40000240.366287QAM25622
23314750000-0.70000140.366287QAM25623
24322750000-1.09999840.366287QAM25624
26410750000-1.40000238.605377QAM25626
27418750000-1.29999938.983261QAM25627
28426750000-1.40000238.983261QAM25628
29434750000-1.59999838.983261QAM25629
30442750000-1.09999840.366287QAM25630
31450750000-1.29999940.366287QAM25631



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked000
0NotLocked000
1Locked2353600
2Locked2310400
3Locked2167800
4Locked1897600
5Locked2320700
6Locked1515600
7Locked1649700
8Locked1921500
9Locked1357900
10Locked2149200
11Locked1665200
12Locked1377700
13Locked1863000
14Locked2460700
15Locked2549800
16Locked2022400
17Locked1526800
18Locked1529000
19Locked1289400
20Locked1188200
21Locked1497900
22Locked1984600
23Locked1747600
24Locked3157900
26Locked2153800
27Locked2867400
28Locked2458000
29Locked2771300
30Locked2564000
31Locked12415389500
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Re: Packet Loss

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000046.0205995120 KSym/sec64QAM4
23260000046.5205995120 KSym/sec64QAM3
33940000046.7705995120 KSym/sec64QAM2
44620000047.2705995120 KSym/sec64QAM1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0060
2US_TYPE_STDMA0060
3US_TYPE_STDMA0060
4US_TYPE_STDMA0060

 

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
ca69834ncxv9873254k;fg87d



Primary Downstream Service Flow

SFID
25051
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
25050
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort

 

Network Log

Time Priority Description

Thu Jan 1 00:01:21 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jan 22 07:39:49 20205MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jan 22 07:39:55 20205RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 25 16:02:15 20203No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 25 18:49:07 20205MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 25 18:49:14 20205RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 25 18:49:15 20203No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 25 18:49:15 20205RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 25 18:49:30 20206CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 450654; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 25 19:08:32 20203No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

 

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Re: Packet Loss

Here is a BQM graph I started a couple of hours ago.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/771a2622531447bd99ecfde9cea06bfd99c95825
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Re: Packet Loss

Hi Mattydaniels

 

Sorry to hear you are having issues with your connection 

I have looked at your service via your log in details and all appears to be fine from here. 

However I would thinks its best if we got an engineer out to physically check your connection

I will need to send you a private message to arrange this

Gareth_L 

 

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Re: Packet Loss

Thanks Mattydaniels

If you could keep us posted after the engineers visit that would be great 

Gareth_L

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