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Packet Loss to EU BDO Servers

Im getting packet loss to the EU Black Desert Online servers i have contacted there support about this and they are saying its not their fault and its to do with my provider. i have tried to use PingPlotter to see what is causing the problem but as im not very knowledgeable with this sort of thing so hope someone here can help. Below are the results from a 5 min and 30 min test at 2.5sec intervals.

5min test.

Target Name: 81.171.14.178
IP: 81.171.14.178
Date/Time: 09/03/2020 22:54:34 - 09/03/2020 23:00:55

Hop Sent PL% Min    Max   Avg    Host Name / [IP]
1     132   0      10.00 26.17 13.51 10.11.20.1 [10.11.20.1]
2     105   0      10.00 23.14 13.05 10.11.20.1 [10.11.20.1]
3     132   1      12.62 40.74 17.19 winn-core-2a-xe-033-0.network.virginmedia.net [62.253.123.141]
4     131   100  0        0        0        [-]
5     132   0      13.72 49.31 17.67 m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
6     132   2      15.00 47.17 19.29 uk-lon03a-ri2-ae-50-0.aorta.net [84.116.135.69]
7     131   100  0        0        0        [-]
8     132   6      13.00 61.13 17.73 uk-lon01b-ri1-ae-23-0.aorta.net [84.116.135.30]
9     132   30    14.07 30.28 17.37 ldn-b1-link.telia.net [213.248.84.25]
10   132   14    23.76 40.66 28.28 ldn-bb3-link.telia.net [62.115.114.234]
11   132   25    22.44 58.27 26.34 adm-bb3-link.telia.net [213.155.136.99]
12   132   29    22.55 65.05 27.04 adm-b6-link.telia.net [62.115.116.125]
13   132   31    23.39 68.02 28.41 leaseweb-ic-308104-adm-b3.c.telia.net [62.115.48.210]
14   132   17    23.98 84.79 28.10 be-11.cr02.ams-01.nl.leaseweb.net [81.17.34.23]
15   132   0      20.71 49.10 25.18 81.171.14.178 [81.171.14.178]

30min test.

Target Name: 81.171.14.178
IP: 81.171.14.178
Date/Time: 09/03/2020 22:54:34 - 09/03/2020 23:28:21

Hop Sent PL% Min   Max      Avg     Host Name / [IP]
1     793   29    9.96   61.09   13.65 10.11.20.1 [10.11.20.1]
2     767   31    10.00 42.97   13.44 10.11.20.1 [10.11.20.1]
3     795   0      12.55 83.86   16.79  winn-core-2a-xe-033-0.network.virginmedia.net [62.253.123.141]
4     794   100  0        0          0        [-]
5     795   0      12.35 64.11   17.09  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
6     795   1      14.55 63.45   19.20  uk-lon03a-ri2-ae-50-0.aorta.net [84.116.135.69]
7     794   100  0        0          0         [-]
8     795   1      13.00 73.00   17.65 uk-lon01b-ri1-ae-23-0.aorta.net [84.116.135.30]
9     795   19    13.18 79.97   17.38 ldn-b1-link.telia.net [213.248.84.25]
10   795   28    23.24 93.49   28.44 ldn-bb3-link.telia.net [62.115.114.234]
11   795   40    21.97 95.00   26.67 adm-bb3-link.telia.net [213.155.136.99]
12   794   46    22.09 70.35   26.24 adm-b6-link.telia.net [62.115.116.125]
13   795   49    22.97 80.44   27.45 leaseweb-ic-308104-adm-b3.c.telia.net [62.115.48.210]
14   794   45    23.53 84.79   27.44 be-11.cr02.ams-01.nl.leaseweb.net [81.17.34.23]
15   795   0      20.71 103.83 24.24 81.171.14.178 [81.171.14.178]

 

 

Sorry if the table is not very clear. This is just how the program gave it to me i did tidy it up a bit.

 

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Re: Packet Loss to EU BDO Servers

Hi Max10Hawkins,

 

Sorry to hear about the issues you're facing when using the website.

 

It looks as though the site was under some maintenance work on Monday 9th March. However, it was reported last night that the maintenance work is now complete.

 

Can you confirm if you have been on the site since last night and if you're still having similar problems?

 

Regards,

Beth

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Re: Packet Loss to EU BDO Servers

Thanks for your response I have not gone back to it since my post however will try tomorrow and report back the results. 

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Re: Packet Loss to EU BDO Servers

https://imgur.com/a/V66GiFa

 

Im still getting packet loss and from the second image virgin seems to be part of the problem as im told the first IP on the list (192.168.0.1) is related to my provider although im not 100% sure about this as im not very knowledgeable about this stuff. Soon im considering directly contacting virgin media to enquire about this was hoping i would not have to go through the hassle of doing that though.

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