Im getting packet loss to the EU Black Desert Online servers i have contacted there support about this and they are saying its not their fault and its to do with my provider. i have tried to use PingPlotter to see what is causing the problem but as im not very knowledgeable with this sort of thing so hope someone here can help. Below are the results from a 5 min and 30 min test at 2.5sec intervals.
Im still getting packet loss and from the second image virgin seems to be part of the problem as im told the first IP on the list (192.168.0.1) is related to my provider although im not 100% sure about this as im not very knowledgeable about this stuff. Soon im considering directly contacting virgin media to enquire about this was hoping i would not have to go through the hassle of doing that though.