Just called up VM about the issue and the guy didn't understand what Packet loss was and claimed it was because I'm not using an Ethernet cable, which I am. I'm seriously considering cancelling my account - screw paying this much for internet.
I picked up your comment on another thread, so here I am to help you out 🙂 I'd like to start by apologising for the broadband issues you've been experiencing and the difficulty you've had in addressing this.
In taking a look at the backend of your services, I can see that your downstream power levels are far too high. This would need an engineer visit to resolve so I'll drop you a private message now to clear account security. Please head to the purple envelope in the top right corner to respond.
I'm also going to feed back regarding the recent conversation you've had with our support team. Your connection has a major fault and I'm really disappointed that this wasn't picked up. There are clear markers on our system to indicate the problem, so this needs to be investigated further.
Thanks again for joining me for a pm 🙂 I'm glad we've got you all booked in for an engineer visit. Please do keep us posted following this appointment and let us know if you're still having trouble. We can always take another look and escalate further if appropriate.