I've had a new router fitted by Virgin in the last few months, and I've had issues with connecting to matches and major packet loss (Up to 70% lost) in some matches. It happens to my Apex Legends games on my PC, and my brother also gets the same issues on his Xbox Series X.
Before the new router, I don't remember having as much of an issue. Resetting the router doesn't seem to solve the issue, as that has been done multiple times since the router was installed.
Hope someone can help with some troubleshooting methods for me.
We're not suffering with any major issues with other devices at this time. If anything pops up, I'll keep you posted.
In regards to Apex, I've been playing some games today on the PC and I've not had any issues as of yet. My brother on the Xbox on the other hand has been having issues with packet loss and not joining games today.
I previously mentioned that I have not had issues recently on Apex with my PC. However, the issues are still occuring. I was just lucky had a two day break with no problems. I'm still getting big packet loss on some games and sometimes I'm on joining games altogether.