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Packet Loss causing lag spikes (Dota 2) after switching to Hub 3.0

Hi, since switching to a Hub 3.0 recently via the upgrade programme (which I did because the last one basically stopped putting out a WiFi connection), I'm experiencing lag spikes when gaming (particularly Dota 2). 

In that game, the symptoms are 1-2 seconds or so or lag every minute or so, which can be very frustrating.

BQM from thinkbroadband shows this:

Annotation 2019-09-25 201549.png

Mostly fine with occasional high ping time and occasional packet loss.

Network stats from router:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1323000000240256 qam24
2171000000240256 qam5
31790000001.540256 qam6
4187000000240256 qam7
5195000000240256 qam8
62030000001.940256 qam9
7211000000240256 qam10
82190000001.740256 qam11
92270000001.740256 qam12
102350000001.740256 qam13
11243000000240256 qam14
12251000000240256 qam15
132590000001.740256 qam16
142670000001.740256 qam17
152750000001.940256 qam18
162830000001.940256 qam19
172910000001.740256 qam20
18299000000240256 qam21
193070000002.240256 qam22
203150000002.240256 qam23
214507500001.540256 qam25
224587500001.540256 qam26
234667500001.240256 qam27
24474750000140256 qam28



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9210
2Locked40.3130
3Locked40.380
4Locked40.370
5Locked40.380
6Locked40.3130
7Locked40.3240
8Locked40.380
9Locked40.3100
10Locked40.390
11Locked40.980
12Locked40.980
13Locked40.9120
14Locked40.9200
15Locked40.350
16Locked40.970
17Locked40.960
18Locked40.3220
19Locked40.9260
20Locked40.3190
21Locked40.3250
22Locked40.3210
23Locked40.3330
24Locked40.930

0

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.5512064 qam13
2257998724.425512064 qam16
3326000444.475512064 qam15
4394000004.525512064 qam14



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

I'd be massively grateful if anybody could help! Thanks in advance,

Matt.

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Re: Packet Loss causing lag spikes (Dota 2) after switching to Hub 3.0

Not sure if the image embed is working so here's an imgur link to the BQM: https://imgur.com/a/QYiOCTO
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Re: Packet Loss causing lag spikes (Dota 2) after switching to Hub 3.0

Hi BeardOfBees,

 

Thank you for posting, I do apologise that you've been experiencing latency issues. We can certainly look to improve this for you.

 

In taking a look at the connection stats you've posted and the backend of your account, everything is reporting within spec and I'm unable to identify any cause for concern. I've also had a look at your network segment and have located nothing which may account for the trouble you've described.

 

Although your BQM indicates occasional spikes, as you've mentioned, I wouldn't expect this to result in such frequent symptoms. Could you confirm whether your PC is connected via a wired or wireless connection?

 

Are you noticing delays or other problems using any other devices? Does it only affect your PC when gaming?

 

Thanks,

Rachael

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