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cb1992
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Packet Loss and Latency Spikes when playing warzone PS5

As above, I have been having issues with my latency/connection since around November last year, however issues seemed to be rare at that point. Now for the last few months it has got to the point where my connection is so poor I either get kicked from Warzone lobby or it is totally unplayable. Typically my ping will jump from like 60ms to sometimes 999ms or N/A then back down to 60ms, i will typically see substantial packet loss as well. Above readings are from warzone itself.

I currently live alone and have the M100 package and run a wired connection from router to console. Usually disconnect my phone from wifi as well while playing to try aid the connection issues. Please see below graphs from last 48 hours for an overview of my broadband performance.

https://www.thinkbroadband.com/broadband/monitoring/quality/view/c83beb6f1efab8e952fce2a615e8bdfd513...

https://www.thinkbroadband.com/broadband/monitoring/quality/view/c83beb6f1efab8e952fce2a615e8bdfd513...

Any information appreciated, I have tried to phone Virgin who just ran a speed test.

Thanks 

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cb1992
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Re: Packet Loss and Latency Spikes when playing warzone PS5

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bc2cbd75a31536fdbb970bdfe42bc4b353a39906-21-07-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/bf21ef7850890ff49f694cc667bf8c56758e8c56

 

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cb1992
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Re: Packet Loss and Latency Spikes when playing warzone PS5

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000-1.938256 qam9
2139000000-0.738256 qam1
3147000000-138256 qam2
4155000000-1.238256 qam3
5163000000-1.438256 qam4
6171000000-1.538256 qam5
7179000000-1.738256 qam6
8187000000-1.738256 qam7
9195000000-1.938256 qam8
10211000000-1.938256 qam10
11219000000-1.938256 qam11
12227000000-1.938256 qam12
13235000000-1.738256 qam13
14243000000-1.738256 qam14
15251000000-238256 qam15
16259000000-2.238256 qam16
17267000000-2.438256 qam17
18275000000-2.438256 qam18
19283000000-238256 qam19
20291000000-1.938256 qam20
21299000000-1.738256 qam21
22307000000-238256 qam22
23315000000-238256 qam23
24323000000-238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.980
2Locked38.990
3Locked38.960
4Locked38.970
5Locked38.980
6Locked38.960
7Locked38.670
8Locked38.970
9Locked38.960
10Locked38.920
11Locked38.690
12Locked38.9240
13Locked38.670
14Locked38.650
15Locked38.9110
16Locked38.9100
17Locked38.970
18Locked38.680
19Locked38.970
20Locked38.970
21Locked38.9100
22Locked38.970
23Locked38.940
24Locked38.6180
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cb1992
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Re: Packet Loss and Latency Spikes when playing warzone PS5

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620010142.5512064 qam8
25369998242.8512064 qam7
33940000042.3512064 qam9
43260000042512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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cb1992
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Re: Packet Loss and Latency Spikes when playing warzone PS5

Network LogTime Priority Description
20/07/2021 11:07:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 20:06:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 00:12:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2021 15:42:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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David_Bn
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Re: Packet Loss and Latency Spikes when playing warzone PS5

Good Afternoon cb1992,

 

Thanks for your post and I'm sorry to hear that playing Warzone on our connection has been troublesome.

 

Can you please advise me if you have the same issues playing other games or when playing games from other manufacturers? 

 

Have you seeked to raised this with the manufacturers to see if this is a fault found on their end?

 

Kindest regards,

 

David_Bn

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