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Re: Packet Loss and Lag Spikes - Virgin Media - Gaming - Area 20 -

Downstream:

1 186750000 4.3 40 256 qam 7
2 194750000 4 40 256 qam 8
3 202750000 4 40 256 qam 9
4 210750000 4.1 40 256 qam 10
5 218750000 4.1 40 256 qam 11
6 226750000 4.1 40 256 qam 12
7 234750000 4 40 256 qam 13
8 242750000 4 40 256 qam 14
9 250750000 4 40 256 qam 15
10 258750000 3.9 40 256 qam 16
11 266750000 4 40 256 qam 17
12 274750000 3.9 40 256 qam 18
13 282750000 3.9 40 256 qam 19
14 290750000 3.7 40 256 qam 20
15 298750000 4 40 256 qam 21
16 306750000 3.9 40 256 qam 22
17 314750000 3.7 40 256 qam 23
18 322750000 3.9 40 256 qam 24
19 402750000 3.5 40 256 qam 25
20 410750000 3.5 40 256 qam 26
21 418750000 3.2 40 256 qam 27
22 426750000 3.2 40 256 qam 28
23 434750000 3 40 256 qam 29
24 442750000 2.9 40 256 qam 30

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1 Locked 40.3 996 0
2 Locked 40.3 1361 0
3 Locked 40.9 1697 0
4 Locked 40.3 1815 90
5 Locked 40.3 1857 185
6 Locked 40.9 2258 206
7 Locked 40.3 2790 0
8 Locked 40.3 3381 0
9 Locked 40.3 3788 0
10 Locked 40.9 4188 0
11 Locked 40.3 4797 0
12 Locked 40.9 5432 0
13 Locked 40.3 6703 0
14 Locked 40.3 9395 0
15 Locked 40.3 10589 0
16 Locked 40.9 11664 0
17 Locked 40.9 14007 0
18 Locked 40.3 16227 0
19 Locked 40.9 48445 0
20 Locked 40.3 58955 0
21 Locked 40.3 69332 0
22 Locked 40.9 72398 0
23 Locked 40.3 77207 0
24 Locked 40.3 89198 0


Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 53700049 4.425 5120 64 qam 1
2 46199938 4.375 5120 64 qam 2
3 32600097 4.3 5120 64 qam 4
4 39399898 4.325 5120 64 qam 3

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxxl35016u-b.cm

 

Primary Downstream Service Flow

SFID 45848
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 45847
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort


16/11/2019 12:59:50 notice SW Download INIT - Via Config file
16/11/2019 13:02:40 Error Disruption during SW download - Power Failure
16/11/2019 13:02:44 notice SW Download INIT - Via Config file
16/11/2019 13:05:13 notice SW download Successful - Via Config file
01/01/1970 00:01:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2019 16:29:25 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2019 16:29:25 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2019 16:29:25 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2019 16:29:25 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2019 16:29:30 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2019 10:26:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2019 11:56:26 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2019 19:47:56 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


Let me know if you need anything else, thanks, Martin.

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Message 12 of 12
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Helpful Answer

Re: Packet Loss and Lag Spikes - Virgin Media - Gaming - Area 20 -

Thank you for that. What I will do now is private message you so we can look into this further.

 

^Martin