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tritoch
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Message 1 of 16
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Packet Loss & Months of Internet Reliability Issues...

netgraph.png

There's a snapshot of what I'm dealing with. Months and months of horrible internet, packet loss across multiple games leading me to warp everywhere, rubbish speeds.

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tritoch
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Re: Packet Loss & Months of Internet Reliability Issues...

 
Cable Modem Status
Acquired Downstream Channel (Hz)
259000000
Locked
Ranged Upstream Channel (Hz)
60300046
Locked
Provisioning State
Online
 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12590000004.540256 qam16
21390000006.540256 qam1
31470000006.540256 qam2
4155000000640256 qam3
51630000006.140256 qam4
61710000006.340256 qam5
7179000000640256 qam6
8187000000640256 qam7
91950000005.840256 qam8
102030000005.540256 qam9
112110000005.540256 qam10
122190000005.540256 qam11
132270000005.140256 qam12
142350000005.140256 qam13
152430000004.840256 qam14
162510000004.640256 qam15
172670000004.340256 qam17
18275000000440256 qam18
192830000003.940256 qam19
202910000003.940256 qam20
21299000000438256 qam21
223070000004.340256 qam22
233150000004.440256 qam23
243230000004.540256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.300
2Locked40.300
3Locked40.360
4Locked40.350
5Locked40.350
6Locked40.350
7Locked40.970
8Locked40.350
9Locked40.350
10Locked40.340
11Locked40.350
12Locked40.950
13Locked40.350
14Locked40.360
15Locked40.950
16Locked40.950
17Locked40.340
18Locked40.350
19Locked40.3100
20Locked40.950
21Locked38.960
22Locked40.340
23Locked40.350
24Locked40.300

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030004644.8512064 qam1
23940003942.3512064 qam4
34620000942.8512064 qam3
45370005344.8512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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tritoch
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Re: Packet Loss & Months of Internet Reliability Issues...

 
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
69834ncxv9873254k;fg87dsf


Primary Downstream Service Flow
SFID5457
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID5474
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

Network Log

Time Priority Description
26/06/2021 23:12:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 13:26:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 13:26:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 10:11:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 10:09:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 10:05:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 09:00:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:38:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 06:50:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 01:26:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 01:26:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2021 02:59:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 13:26:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 13:26:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 05:46:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 04:51:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 08:37:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 07:25:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 01:26:12noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 01:26:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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tritoch
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Message 4 of 16
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Re: Packet Loss & Months of Internet Reliability Issues...

The strange thing is I had a renewed IP on the 22nd. And if you look at this gif of my thinkbroadband results between the 22nd and the 27th, it almost seems as if I am being throttled at a certain time... However, I do experience packet loss over the entire course of the day.

virgin-media-reliability.gif

 

Hoping someone will shed light on this. I've had the engineer out and have had the superhub swapped... but that hasn't fixed the issue.

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tritoch
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Message 5 of 16
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Re: Packet Loss & Months of Internet Reliability Issues...

No idea why my relevant gif showing multiple days of results was rejected but if it gets rejected again, I'll post the images 1 at a time.

imgur.com/a/1gpSwFr

Hopefully linking to it externally is fine.

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Andrew-G
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Message 6 of 16
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Re: Packet Loss & Months of Internet Reliability Issues...

Your GIF, although nicely done, showed your IP address.  That's why there's a "share graph" link on Thinkbroadband, as that redacts your IP address.

As for the problem, anything that's been going on for months is a separate issue - the currently widespread "rural scenery at sunset" BQM charts are believed to be an internet traffic routing issue affecting many VM users across the South East of England.  From the limited company response so far, and slow responses to similar problems before, it seems that VM have no real time traffic monitoring, and thus far there's no signs of ownership of the problem.   

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Alex_RM
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Message 7 of 16
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Re: Packet Loss & Months of Internet Reliability Issues...

Hi tritoch,

 

Thanks for posting, and sorry to see you're having some issues with the connection.

 

I'm not able to locate any details for you in order to take a closer look so I've sent you a private message (purple envelope, top right hand corner)

 

Alex_Rm

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Andrew-G
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Message 8 of 16
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Re: Packet Loss & Months of Internet Reliability Issues...

The issue shown in the BQM you posted is being investigated under fault reference F009132366.  Fixing it could be minutes or days, depending on how good VM are at finding the cause.  The longer term issues you mention probably won't be addressed by this fault fix.

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Alex_RM
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Message 9 of 16
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Re: Packet Loss & Months of Internet Reliability Issues...

Hi tritoch,

 

Thanks for popping your details over to me via private message.

 

Looking at the account everything appears to be within the specifications we would expect, and there are no area issues affecting you. 

 

Can you confirm if you're still experiencing connection issues?


Are you able to send a live link to your BQM?

 

Alex_Rm

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tritoch
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Message 10 of 16
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Re: Packet Loss & Months of Internet Reliability Issues...

Was asked to confirm address by you a week ago. Responded. Nothing since via PM.

As you can see, It's been ongoing for a while. I've reset the router, disconnected for a while to get a new IP. I've tried everything. An engineer needs to come fix this asap.

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