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Packet Loss & Latency Spikes - Gloucestershire

Sudden repeat of previous packet loss adventures. Started getting random packet loss Monday (11/02/2020), even worse today (12/02/2020).

Connected via Ethernet.

BQM

My Broadband Ping - vm2

Effect on game

Normal behaviour is stable ping within the 25-35ms range and no packet loss.

Actual:

ping

I'd love to post some statistics but the apparently the 20,000 character limit isn't conducive to posting logs..

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Re: Packet Loss & Latency Spikes - Gloucestershire

Just noticed my dates were off in the OP but can't edit.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000002.438256 qam21
2203000000338256 qam9
32110000002.738256 qam10
42190000002.240256 qam11
5227000000238256 qam12
62350000001.938256 qam13
72430000001.238256 qam14
82510000001.238256 qam15
92590000001.238256 qam16
102670000001.738256 qam17
112750000002.238256 qam18
122830000002.238256 qam19
13291000000238256 qam20
143070000002.738256 qam22
153150000003.538256 qam23
163230000003.940256 qam24
173630000002.540256 qam25
18371000000238256 qam26
19379000000238256 qam27
203870000002.238256 qam28
213950000002.540256 qam29
224030000002.940256 qam30
234110000002.938256 qam31
244190000002.238256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9240
2Locked38.960
3Locked38.980
4Locked40.380
5Locked38.9120
6Locked38.6150
7Locked38.970
8Locked38.9150
9Locked38.9250
10Locked38.970
11Locked38.6120
12Locked38.9100
13Locked38.980
14Locked38.9250
15Locked38.9220
16Locked40.330
17Locked40.340
18Locked38.9140
19Locked38.6190
20Locked38.9100
21Locked40.380
22Locked40.990
23Locked38.9120
24Locked38.9200

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000004.375512064 qam1
2394000004.375512064 qam4
3462000004.35512064 qam3
4537000004.35512064 qam2

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
60300000
Locked
Provisioning State
Online

 

 

The only logs within the affected range are login events by me and the following:

Network Log

Time Priority Description

11/02/2020 20:29:31ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2020 15:10:38ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Packet Loss & Latency Spikes - Gloucestershire

HI Telemanus.

 

Thanks for posting. I am sorry to hear of the broadband issues. From running a background check, there are no issues showing so I hope everything is now resolved. If not, please pop us another post on this thread and we'll be happy to help further.

 

Kind regards,

John_GS
Forum Team

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