Over the past month or so i've started to have serious packet loss on all outbound traffic from my network. I've confirmed by pinging my router (My own at 192.168.1.1) and the Virgin media router in modem mode (192.168.100.1) that my internal wired network is fine, and it's not an issue with the game server further down the line (as I get packet loss when hitting the nearest virgin node (nrth-core-2a-xe-011-0.network.virginmedia.net [18.104.22.168]) or 22.214.171.124 meaning it's either that node or my connection out from my router to that node.
It appears to be intermitten, but mainly during peak hours so I'd presume it's overloading at the node. It's very frustrating as packet loss can reach upwards of 10-20% over a 1000 ping cycle during the worst parts which can even affect browing to pages let alone attempting to game.
I understand the network is likely under a lot of load lately with the world situation, I just want confirmation that this issue is out of my hands and some timescale of when it can be fixed.
Below is the Router status information and a think broadband link
Sadly the engineer (who was lovely, has not been able to resolve the issue, we replaced my isolator and cabling just to be safe, but as i've talked about above it's my connection to the nearest hub. As you ca nsee below we had a period of downtime (the tick red bar) and the connection has had massive packet loss ever since (The thin line is me attemtping a restart to help)
Today and yesterday Monitors. The thick red line is the engineer visiting but as you can see it's even longer now. IT's hard to get anything that needs responsiveness (like Work remote desktop or gaming) done
Welcome to our Community and thank you for your posts - I am sorry to understand that you've been having some issues with packet loss and your connection. I can only apologise that you're still having issues since the technician visit.
I have located your account to run though some diagnostics with you. I can see that the hub has not been rebooted since the tech visit; have you still had the issues since Tuesday?
Currently we have no known area issues for your particular problem; the signal levels are within the parameters we would expect to see for your package but there are some errors showing. I'd like to see if they go after a reboot so I can then run through some more checks.
This may need raising to our Networks team so I'd like to pass them the updated checks if possible - let me know when you have rebooted and we can check again for you.
I did actually reboot it about an hour after the tech left (You can look at the graph in the post above yours, the bottom one of the two) the thick red bar (100% loss cause the router is off) is when they came and replaced the cable between the router and the wall mount, and the smaller red line to the right around 6pm was me rebooting.
Here's the live graph showing we had a big 2 hour block of heavy packet loss yday (08/09)If the graph has moved on since then then I've added a screenshot below
I just did a reboot but I sincirely doubt it's the hub, when I have heavy packet loss I can ping it just fine. I know the home hub 3 can only handle so much, so one of the first things I did was swap it ot modem mode and let dedicated hardware handle routing.
These problems are intermittent but i've only experienced them significantly during peak hours (you ca nsee that in all the graphs) and when they rise they tend to be persistent for around an hour or two. Downstream/upstream are fine, it's just anything latency dependant (remote working in the afternoon or gaming) that becomes very difficult.