01-08-2022 22:38 - edited 01-08-2022 22:39
I'm getting bad lag spikes during various games, so done the normal port forwarding etc and still getting them. Digged a little deeper and looked at static IPs, MTU settings and nothing seems to be shifting the issue.
I have only just noticed that when testing the connection on PS5, I'm getting the error "The router you're using might not support IP packet information...." as seen in the pic. My upload speed very rarely goes about 10mb, where as the download speed fluctuates between 600mb and 900mb... I'm no expert, but that doesn't sound normal!
What do I need to do? I've tried everything, factory resets, console resets, port forwarding, all the normal stuff I'd normally do to fix it.
Please help 😊
on 03-08-2022 18:23
Bump. How long does it take for someone from Virgin to reply normally?
on 04-08-2022 11:39
on 04-08-2022 18:10
Yep, tried all these settings. Thanks for the advice though 😊
I might have to go down the modem mode route...
Virgin mods... Is this something you can sort?
on 07-08-2022 15:50
Hey marcushblade87, thank you for reaching out and I am sorry to hear you are having some connection issues with your PS5.
Please can you confirm if you are using your PS5 on a WIFI or cable connection?
Also how is the internet is general?
Is this just happening on when you are gaming? Thanks
Matt - Forum Team
New around here?
on 07-08-2022 17:26
Currently using cable but same issue on WiFi too. Generally performance is pretty good tbh.