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PS5 connection issues

Joining in

Hi, looking for some help with ps5 connection problems.  Have rebooted router, rebuilt database, done everything on playstation side.  This is the BQM from today.


Forum Team
Forum Team

Hi Tezcatcatl,

Thank you for your post and welcome to our forums 🙂 
I am sorry you are having issues with your service, is it just the PS5 you are having issues with y?
I have checked our systems and can see a device is too close to your hub, is your PS5 connected via a wired or wireless connection?


No, not just the PS5, even open Web pages is slow despite the connection speed.  The console is wired.

Thanks for coming back to us @Tezcatcatl, can you confirm what type of Ethernet cable is used for the PS5?

Do you have any devices close to the hub that are connected via Wi-Fi, but could be placed on a wired connection?

Kindest regards,


Hi, everything that is connected via ethernet is connected via Cat 6 cables. 4 devices connected via cable.


Problem sorter

Please try turning off the Hub’s firewall & check again. I’ve discovered there’s a problem with connecting PS systems to with this turned on.

My Broadband Ping - Virginmedia