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ChrisBrits
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PS5 WiFi totally unstable and slow!

I've just received my new PS5 in the last 48 hours - yay! you would think, but no. It's practically unplayable.

My PS4 Pro has always connected to the WiFi without issue, and then I try the PS5 and everything is super slow, i'm lagging all over the place on WZ, FIFA keeps disconnecting me, and I couldn't even play the console for the first 20 hours because of how slow the downloads were.

Muddying the waters even more, Virgin emailed me yesterday to say they'd upgraded my Router. I figured perfect - it'll be sorted for a Friday night gaming session. No - worst it's been yet.

Reading online it seems that there may be settings that are required like disabling AX or something on the router, but i've logged in and there is no AX band.

I've basically got a useless console until this connectivity issue is resolved, and so help me god if anybody tells me to use Wired I will probably scream - I pay for WiFi, I want WiFi!

Sure i'm not the only one, so if anybody can provide me with a reliable method to solve this you'd be a hero in my books.

(Yes, I searched via google for help, and the "Solved" answer to another person having this issue was a post that said "Have you tried Wired", which is no f'ing use whatsoever as far as solving this issue goes - gotta love forums that respond with useless answers)

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ChrisBrits
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Re: PS5 WiFi totally unstable and slow!

Speeds this morning: DL - 99 Up/L 9.8 I've got the Hub 3 FYI, as my previous router kept chucking me off between 9.50pm and 10.10pm. As additional info, I am often kicked from a game, but the chat function will keep working for a while.
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apcyberax
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Re: PS5 WiFi totally unstable and slow!

" I pay for WiFi, I want WiFi!"

No you don't. VM do not sell wifi

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jb66
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Re: PS5 WiFi totally unstable and slow!

If it worked on your old PlayStation perfectly fine why do you think it's the virgin WiFi thats the issue! 

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RedGooner
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Re: PS5 WiFi totally unstable and slow!

You game on WIFI...lol

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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ChrisBrits
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Re: PS5 WiFi totally unstable and slow!

Smart Ass #1

I pay for Virgin Media to provide me with Internet services, and part of that is working WiFi. If the WiFi doesn't work, Virgin Media WILL NOT tell me "WiFi isn't part of your package", so yes, I pay for WiFi. It's part of the bundle.

Smart Ass #2

Yes, I game on WiFi. I'm a casual gamer. Got a problem with that?


Helpful poster:

Online research suggests it's a comms issue between the Playstation and Router, and that if you change the settings on the Router then it'll work without issue, ergo it's a Router settings issue.

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RedGooner
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Re: PS5 WiFi totally unstable and slow!

Smart Ass #2

Yes, I game on WiFi. I'm a casual gamer. Got a problem with that?

 

Smart Ass #2 Answer

No i dont have a problem I game WIRED.

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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Dan_M
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Re: PS5 WiFi totally unstable and slow!

Please don't continue to make off-topic posts in this thread, as it doesn't help the OP solve their issue. If you want to continue a discussion, please either take it to Private Messages or discuss in our Chatter forum. Please also note that further off-topic posting may result in individual warnings, review the Forum Guidelines for more information.

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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mjpartyboy
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Re: PS5 WiFi totally unstable and slow!

Whilst connecting via Ethernet won't resolve your Wi-Fi issues, if you're serious about online/multiplayer gaming, then a wired connection is preferred. Many things can affect wireless performance.

I use a third-party router, which mitigates any weaknesses the Super Hubs have for this function.

Share the wireless and advanced wireless settings your SH has, as that might give us a clue about what isn't playing nice with the PS5.

Do you run a combined 2.4 GHz and 5 GHz network, or separate them?

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apcyberax
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Re: PS5 WiFi totally unstable and slow!

Your Broadband Speeds Explained

 

We set out all your broadband speed information in a handy table in the contract we send to you. You can also find a copy of your contract in MyVirginMedia to download and print later.

In particular we set out the estimated normally available speeds and the minimum download and upload speeds from our Network to your Virgin Media Hub, which applied on the day you ordered your services.   For customers who wish to see what our estimated speeds are today, you can find more information on Our Speed Page (click here) but these may be more recent (and therefore different) from the speeds estimated in your contract.

 

Broadband speeds

Actual speeds may vary from the advertised speed of your service, particularly at peak times and the actual speed you experience may be lower than estimated. This is due to a number of factors that may not be within our control and include your use of WiFi, the device you are using, your internal wiring and the number of users online and accessing a particular website. At peak times, high usage e.g. due to major sporting events, may cause congestion. For more info on estimated speeds, how speeds for some packages may be affected by policies such as fair usage and traffic management, and other reasons why broadband speeds may vary, or for help, visit Our Speed Page (click here) where you can also find out about our membership of Ofcom’s Broadband Speeds Code of Practice. You can find a copy of Ofcom’s customer guide to the Residential and Business Codes on the Ofcom website (click here).

 

Guaranteed Download Speed and Cancellation

 

Minimum Guaranteed Download Speed:

The guarantee applies to new customers that buy new broadband services, or existing customers that change their broadband service or re contract their existing broadband service on or after 28th February 2019. The guaranteed download speed is 50% of the advertised speed of our service on the date that you placed the order and is set out in the speeds table we send you. You need to keep your Virgin Media Hub plugged in, switched on and set to enable us to obtain speed information from it, which will help us to diagnose any problems.  The minimum download speed guarantee does not apply to outages. If you experience an outage which affects your broadband services please contact us.

 

What does the Minimum Guaranteed Download Speed mean?

If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, you may have the right to end your agreement without paying an Early Disconnection Fee.  You need to contact us if you have a speed problem via the contact us page (click here).

 

How do I end my agreement?

Section N of the Terms and Conditions (click here) explains generally how you can end your agreement.  If we do not provide the Minimum Guaranteed Download Speed as set out above (i.e. we have not remedied the speed problem within 30 days of your notifying us or we cannot address the problem) then we will offer you the opportunity to end your agreement immediately, without the payment of an Early Disconnection Fee.   In exceptional circumstances (for example where you cancel engineer visits or miss appointments) we may extend the 30 days but we will always discuss this with you beforehand.

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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