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PS4 won’t connect to new Hub 3

Today an engineer came and installed a Virgin WiFi connection with a Hub 3 and the range is only about 10m and all my devices connect except for my PS4 and TV.They're next to each other. 

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Re: PS4 won’t connect to new Hub 3

Hi

Sorry to hear you're having this problem. I work in the field for virgin media and hopefully I can help you. please plug out all ethernets that are connected to the back of your hub. Do a pin reset without connecting back any ethernets and run a speed test. Leave it like this and see if you lose speed


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: PS4 won’t connect to new Hub 3

It appears to be a common issue. Please see thread posted by Sillysausage, who is also trying to resolve the issue.

I am trying to get a PS4 connected by an ethernet cable to the router, which is not happening!

https://community.virginmedia.com/t5/Gaming-Support/Can-t-connect-PS4-Hub-3-0/td-p/4204987

 

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