on 29-05-2021 17:10
My PS4 can’t connect to my WiFi and it’s laggy I restarted it 2x it still not working
[MOD EDIT: Subject title changed for clarity]
on 29-05-2021 17:33
PS4s are rubbish over wi-fi, perhaps you should buy some powerlines
on 30-05-2021 13:23
The original PS4 doesn't support 5 GHz Wi-Fi, so if Smart Wi-Fi is enabled on your Super Hub, this is quite likely causing it issues. You need to disable this and run separate 2.4 GHz and 5 GHz bands and then connect the PS4 to the 2.4 band.
If you have a Slim or Pro, then I believe Sony included a newer wireless adapter in these models that does support 5 GHz.
on 31-05-2021 17:47
Hi @Kashif124 thanks for reaching out and welcome to our community.
Sorry to hear your PS4 is not connecting to your WiFi. Have you followed the advice of mjpartyboy? Also have you been able to test a wired connection at all?
Regards
Lee_R
on 30-06-2021 08:37
Hi Jacynthe,
Thanks for using the forums to get this issue with your PS4's WIFI connection looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you to see if it is an issue with your WIFI, of if your PS4's WIFI card might be the culprit 🙂
We'll see where we need to go from here once you've replied 🙂
Thanks,
Megan_L