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PS4 losing connection

Hi, I'm not an expert on this type of stuff so bare with me! Using hub 3.0 with virgin wifi boosters and an ethernet cable connecting from wall socket to playstation 4. 

Experiencing constant high latency and dropped packets when online gaming. This is causing a very poor connection and at times a complete drop off in signal. My download speed remains fairly high throughout. Pinging PS4 directly shows a 25% packet loss when in use.

Tried a number of fixes:

Reset both the boosters and the hub - helped for a few days before reverting

Experimented with wired connection to booster / just using booster over wifi / completely removing the boosters altogether - best with ethernet cable connected to booster.

Followed the advice of some other related forum posts with no noticable difference; mainly reserving IP address of PS4 in 'DHCP settings', port forwarding and creating a DMZ. 

Ran a QBM showing latency spikes every time I use online gaming 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/917a9ac94d53aaa1b2523e380f40d229e445b3e2

Again I'm not an expert on this stuff so no guarentee I've done any of these correctly but any help or advice would be greatly appreciated! 

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Alessandro Volta
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Re: PS4 losing connection

Wiring direct to the hub will be better.

Wifi and powerline adaptors (or a combination of both) is not a stable way to get a connection. 


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Re: PS4 losing connection

Unfortunately not possible with the configuration of the house, thanks anyway 

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Alessandro Volta
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Re: PS4 losing connection

Not much more can be done then.

Also there’s nothing wrong with your BQM graph - it’s perfectly fine. 


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Re: PS4 losing connection


@desthompson wrote:

Unfortunately not possible with the configuration of the house, thanks anyway 


If you can't move the PS4 temporarily to test it connected direct to the hub with Ethernet then unfortunately you can't rule out faulty boosters or noise on your electrical wiring impacting the boosters (mobile phone chargers for example can generate a lot of noise on your electrical circuit).

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My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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