Virgin Media Community

[Ollie_4609]

I am using a lan cable from the home hub box, after trying to connect automatically and manually the PS4 is still unable to connect to the WiFi. 

When I have tried using a wireless connection it connects but does not have the greatest connection, hence why I require the lan cable. I have also tried using different cable ports so don’t believe this is the issue either. Is there any advice on how to get this to connect?

[Irishdexy]

Given that you have tried to use multiple ports on the VM Hub I would suspect that your problem is going to be in one of 3 areas

The PS4 Network Port (is it plugged in firmly with no looseness?)

Is the Cable OK and not damaged in any way? (if in doubt check another cable and test it, and also try that cable in something else like a Laptop etc)

The LAN ports on the Hub may be damaged? (Again check with different LAN Cables into various devices)

If You need to get new cables just get Cat 5E Cables and you don't have to pay the earth either.

Good Luck!