About every week or 2 my router kicks my son of his PS4. It keeps kicking him off Repeatedly even with it being reset.
The only fix seems to be a factory reset but that only fixes the problem for a week or so
We have went to others house with other internet providers and it works fine
Looked into The DHCP and there seems to be a error
How is the PS4 connected - wired or wifi?
What router is it?
It disconnects on wired and wireless
The Router is a Hub 3
Is it only the PS4 or are there problems on other devices?
And when you say wired is that direct or via powerline
If there are other devices having issues suggest you post your stats and logs from the hub
If its just the PS4 then assume you've tried a different cable?
Tried different cables nothing changed. Here’s a picture Network log when it went down last.
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
SW Download INIT - Via Config file
SW download Successful - Via Config file
Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
There's nothing unusual assuming you did the factory reset on the 13th.
What firmware are you on as notice it updated on the 28th
Are you having issues with any other devices?
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
No just on PS4 but when we have used other family members Internet or virgin we haven’t got any issues