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PS4 keeps disconnecting DNS

About every week or 2 my router kicks my son of his PS4. It keeps kicking him off Repeatedly even with it being reset. 

The only fix seems to be a factory reset but that only fixes the problem for a week or so

We have went to others house with other internet  providers and it works fine 

Looked into The DHCP and there seems to be a error 

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Message 2 of 19
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Re: PS4 keeps disconnecting DNS

How is the PS4 connected - wired or wifi? 

What router is it? 

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Message 3 of 19
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Re: PS4 keeps disconnecting DNS

It disconnects on wired and wireless 

The Router is a Hub 3 

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Message 4 of 19
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Re: PS4 keeps disconnecting DNS

Is it only the PS4 or are there problems on other devices? 

And when you say wired is that direct or via powerline

If there are other devices having issues suggest you post your stats and logs from the hub 

If its just the PS4 then assume you've tried a different cable? 

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Message 5 of 19
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Re: PS4 keeps disconnecting DNS

Tried different cables nothing changed. Here’s a picture Network log when it went down last.

AD9B28CD-DED3-4F4F-A661-6FA3534C541B.jpeg

 

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Re: PS4 keeps disconnecting DNS

Network Log

Time

Priority

Description

21/08/2019 17:33:32

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/08/2019 15:35:41

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/08/2019 11:16:58

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/08/2019 18:51:53

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/08/2019 21:09:53

notice

SW Download INIT - Via Config file

28/08/2019 21:11:54

notice

SW download Successful - Via Config file

30/08/2019 17:08:2

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/09/2019 16:40:54

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/09/2019 20:25:50

notice

Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/09/2019 15:35:24

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/09/2019 16:26:6

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/09/2019 03:10:46

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/09/2019 04:58:31

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/09/2019 17:30:59

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/09/2019 01:17:51

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/09/2019 14:17:53

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:39

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

13/09/2019 15:30:58

notice

Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:39

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

16/09/2019 19:09:21

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Message 7 of 19
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Re: PS4 keeps disconnecting DNS

There's nothing unusual assuming you did the factory reset on the 13th.

What firmware are you on as notice it updated on the 28th

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Message 8 of 19
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Re: PS4 keeps disconnecting DNS

 

Software version: 9.1.1802.613
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Message 9 of 19
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Re: PS4 keeps disconnecting DNS

Hi WM68,

 

Are you having issues with any other devices?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 10 of 19
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Re: PS4 keeps disconnecting DNS

No just on PS4 but when we have used other family members Internet or virgin we haven’t got any issues 

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