Virgin Media Community

[Davegt]

I have installed a new Mediahub 3.0 as a router.

The PS4 works fine connecting to WiFi but when set up using an Ethernet cable it fails to connect to the internet.

it obtains an IP address.  I have tried port forwarding on the ports suggested but still no success. Can anyone help? Thank you 

[Morad_R]

Hi Davegt , 

By the sounds of things, have you tried another ethernet cable for your PS4 or tried to use that same ethernet on another device to test if its faulty.Feel free to PM me any questions. To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.
If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!