Virgin Media Community

[toppere43]

Hi all, Im having an absolute mare trying to play COD Warzone Modern Warfare on the PS4. i don't know whether its the COD servers or my connection. this has been going on for a few months now and its just impossible to play a full game without it jumping all over the place. VM guy tried to help but nothing he's tried has made any difference. can anybody tell from my status if my lines ok.  the console is wired to the router and within a meter of it. would it help going into modem mode and getting another router which is better for gaming? TIA

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	298750000	Locked
Ranged Upstream Channel (Hz)	39399983	Locked
Provisioning State	Online

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	298750000	-6.7	38	256 qam	21
2	138750000	-4.2	38	256 qam	1
3	146750000	-4	38	256 qam	2
4	154750000	-4.2	38	256 qam	3
5	162750000	-4.5	38	256 qam	4
6	170750000	-4.7	38	256 qam	5
7	178750000	-5	38	256 qam	6
8	186750000	-5	38	256 qam	7
9	194750000	-5.2	38	256 qam	8
10	202750000	-5.5	37	256 qam	9
11	210750000	-5.5	37	256 qam	10
12	218750000	-5.7	34	256 qam	11
13	226750000	-5.9	36	256 qam	12
14	234750000	-6.2	37	256 qam	13
15	242750000	-6.5	38	256 qam	14
16	250750000	-6.7	37	256 qam	15
17	258750000	-6.7	38	256 qam	16
18	266750000	-7	37	256 qam	17
19	274750000	-7	38	256 qam	18
20	282750000	-7	38	256 qam	19
21	290750000	-7	38	256 qam	20
22	306750000	-6.5	38	256 qam	22
23	314750000	-7	38	256 qam	23
24	322750000	-6.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	219	26
2	Locked	38.6	19	0
3	Locked	38.6	50	0
4	Locked	38.6	39	0
5	Locked	38.6	27	0
6	Locked	38.6	23	0
7	Locked	38.9	21	0
8	Locked	38.6	27	0
9	Locked	38.9	11	0
10	Locked	37.6	17	0
11	Locked	37.6	27	0
12	Locked	34.4	3309	0
13	Locked	36.6	71	0
14	Locked	37.6	26	0
15	Locked	38.6	14977	0
16	Locked	37.6	8242290	0
17	Locked	38.6	2068829	0
18	Locked	37.6	996551	0
19	Locked	38.6	2506	0
20	Locked	38.6	62	0
21	Locked	38.6	75	0
22	Locked	38.6	58	0
23	Locked	38.6	37	0
24	Locked	38.6	11	0 Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 39399983 5.1 5120 64 qam 4 2 32599954 5.05 5120 64 qam 5 3 46200007 5.1 5120 64 qam 3 4 53699959 5.1 5120 64 qam 2 Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0

[toppere43]

Network Log

Time Priority Description

12/09/2020 15:20:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 20:37:31	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 20:37:22	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 12:28:16	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 12:28:16	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 06:21:3	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 20:28:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 10:27:4	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2020 15:52:11	Error	Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2020 14:19:12	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 21:40:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 17:11:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 16:20:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 15:29:37	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 15:29:26	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 15:03:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 15:03:22	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 15:03:16	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 15:03:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 15:03:16	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[carl_pearce · Accepted solution]

Downstream power levels too low.

Upstream power levels too high.

You have a bad line.

[toppere43]

thanks for the advice. I guess its back to VM, so much M200 package

[John_GS]

Hi toppere43

Thanks for posting. My apologies for the broadband issues. There are a few of your downstream levels too low which does need an engineer. I'll PM you now to sort.

Kind regards,

[John_GS]

Hi toppere43,

Thanks for joining me on PM. Just to update the thread, the engineer visit has been booked in. Let us know how the visit goes.

Kind regards,

[Sam544]

Hi did this ever get resolved and if so how please? I’m having same issue

thanks

[toppere43]

No I still have to reset the internet connection after two games to get anything reasonable. I have now put the Superhub 3 into modem mode and added a Netgear Nighthawk router. Early days yet but there’s definitely overutilization in the area.
VM are in no particular rush to do anything about it. I’ve been checking out the BT packages and will change if things don’t improve.