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PS4 Lag High Latency

Firstly, forgive me if i use any wrong terminology when explaining my issues.

ISSUES

  • Unplayable lag on all my online games inc COD, Fortnite and FIFA

SYSTEM/SETUP

  • PS4 Slim with wired connection (same issue on wireless also)
  • Virgin M350 Fibre Broadband
  • Virgin Hub 3.0 as only router

WHAT IVE TRIED

  • Reseting hub
  • In 192.168.0.1, under DCHP put the MAC address for my PS4 in a reserved list (youtube suggestion)
  • Playing on wired and wireless connections
  • Calling and getting through to virgin media during covid pandemic

WHAT IVE NOT TRIED

  • Port forwarding 
  • Throwing PS4 and/or router out of the window

Please see below for the stats that are usually asked for in these forum posts

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000-6.237256 qam25
2218750000-2.237256 qam11
3226750000-2.537256 qam12
4234750000-338256 qam13
5242750000-3.238256 qam14
6250750000-3.538256 qam15
7258750000-438256 qam16
8266750000-5.437256 qam17
9274750000-637256 qam18
10282750000-3.938256 qam19
11290750000-338256 qam20
12298750000-2.938256 qam21
13306750000-2.738256 qam22
14314750000-2.938256 qam23
15322750000-338256 qam24
16410750000-638256 qam26
17418750000-638256 qam27
18426750000-5.738256 qam28
19434750000-5.738256 qam29
20442750000-638256 qam30
21450750000-5.938256 qam31
22458750000-638256 qam32
23466750000-6.538256 qam33
24474750000-6.537256 qam34

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ddb7477c4063b1fbba16cf667a8b408369...

PLEASE HELP. No gaming during this government lockdown will kill me before the virus does 🙂

 

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Re: PS4 Lag High Latency

Hi,

having a look at the table which you have shared it shows that your downstream levels are too low which may be causing you issues also could you please share the upstream levels you can find it on the next tab to the downstream

thanks

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: PS4 Lag High Latency

Hi DaziMillz,


I am a Virgin Technician and due to the COVID-19 I am self-isolating :(, I am unable to help customers in person and so i am available to help others with my personal experience gained from years of solving many complex service and installations jobs.


I could do a diagnostic for you if you wish? Pm me and i can try to help further.


We’re currently directing customers to our messaging service for anything we can’t on the community.
The number is 07533051809 – Customers just need to text the number with their problem and somebody will message them back asap.

Leave a Kudo if this helps.


Kind regards,
Virgin Media Field Technician.
Afshin


Here to help! I'm a technician helping out whilst working from home. Find out more


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Alessandro Volta
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Re: PS4 Lag High Latency

likely a utilisation issue where bandwidth of links in the network in your area got hit.

---------------------------------------------------------------
BQM, Test for outgoing ports and L2TP VPN test
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Re: PS4 Lag High Latency

Hi Uwais,

Thanks for getting back to me.

Please see my upstream below. Let me know your thoughts.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1274000004.625512064 qam3
2537000044.925512064 qam4
3358000004.675512064 qam2
4458000214.825512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: PS4 Lag High Latency

Hi Alessandro,

Thanks for getting back to me.

If its possibly a utilisation issue, what are my options for getting it resolved?

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Re: PS4 Lag High Latency

I'm having the same issues with lag due to over utilisation but all I can do is play single player games or enjoy the online lag fest whilst i keep paying my bill and wait for someone to fix it with no knowledge of when this will be

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