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PS4 FIFA stop/start buffer online issue

We had FIFA 19 and worked great but online it would freeze for a split second then resume and continue to do this every 10 to 20 seconds or so.

 

I changed hard drives. Rebuilt PS4 database. Reset router. Changed from wireless setup to ethernet.

 

I used super hub 3 and still do.

Put it down to the game. Then purchased FIFA 20 and it does exactly the same in online mode.

 

I'm on vivid 200

All other online games work perfectly no issues.

 

What can I try. Or post ping results or any other packet loss info from my hub login and see if anyone cans we an issue for me please. I have done a video of the issue also which I can email of someone sends me their address.

 

Lee

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Re: PS4 FIFA stop/start buffer online issue

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Re: PS4 FIFA stop/start buffer online issue

Sorry to hear that you're having issues with Fifa.

 

Please could you provide the information from your Hub login, so that we can see what is happening with your connection. We then may need to look into your account further depending on the results.

 

Regards

Steven_L

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Re: PS4 FIFA stop/start buffer online issue

Thanks Steven. What exact info do you require. And is this public or private you want the info in

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Re: PS4 FIFA stop/start buffer online issue

Please could you supply 3 sets of data, which is the downstream, upstream and network logs from the router status page, making sure that no personal information or you mac address is on display as this will result in your post being rejected

 

Regards

Steven_L

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Re: PS4 FIFA stop/start buffer online issue

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1298750000-1.236256 qam21
21387500000.937256 qam1
31467500000.737256 qam2
41547500000.737256 qam3
51627500000.937256 qam4
61707500000.737256 qam5
71787500000.737256 qam6
81867500000.537256 qam7
91947500000.737256 qam8
102027500000.437256 qam9
112107500000.237256 qam10
122187500000.237256 qam11
132267500000.237256 qam12
14234750000037256 qam13
15242750000-0.537256 qam14
16250750000-0.537256 qam15
17258750000-0.537256 qam16
18266750000-0.437256 qam17
19274750000-0.937256 qam18
20282750000-137256 qam19
21290750000-1.437256 qam20
22306750000-0.937256 qam22
23314750000-0.737256 qam23
24322750000-0.937256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.6570
2Locked37.341277582894885
3Locked37.67187763629
4Locked37.32620
5Locked37.3155814
6Locked37.62750
7Locked37.31480
8Locked37.31470
9Locked37.615265
10Locked37.34500
11Locked37.3750
12Locked37.3510
13Locked37.325639
14Locked37.3283241
15Locked37.3820
16Locked37.3640
17Locked37.3760
18Locked37.3610
19Locked37.3640
20Locked37.6900
21Locked37.3670
22Locked37.3400
23Locked37.3420
24Locked37.3470
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Re: PS4 FIFA stop/start buffer online issue

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.9512064 qam1
2326000004.775512064 qam3
3394000004.85512064 qam2
4258000234.7512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: PS4 FIFA stop/start buffer online issue

29/10/2019 16:57:4Warning!
30/10/2019 06:03:16critical
30/10/2019 08:30:2030/10/2019 08:30:20Warning!
30/10/2019 11:39:53Error
30/10/2019 11:41:6Warning!
04/11/2019 04:29:42Error
04/11/2019 14:38:2304/11/2019 14:38:23Error
04/11/2019 23:38:39critical
05/11/2019 11:24:47Warning!

 

dhcp rebind warnings

no range responce recieved

rcs partial service

lost mdd time out

dhcp renew

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Re: PS4 FIFA stop/start buffer online issue

Thansk for posting that information, I would like to take a further look into your account via a private message to clear account security and I can look further into your connection from our side.

 

I will pop over a private message to you in a few moments, please respond to this.

 

Regards

Steven_L

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Re: PS4 FIFA stop/start buffer online issue

Sent info cheers.

 

From the posted logs anything there that highlights an issue. ?

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