Virgin Media Community

[Adil321]

When I connect through WiFi on the PS4 it connects fine but the strength isn’t as good so I need to use Ethernet cable. However when I try to use Ethernet cable it doesn’t connect which is really annoying. Anything to help?

[SCA1972]

Can you test the cable on any other device to confirm that it is working OK, or try a different cable?

Does the LED next to the Ethernet port on both the Hub and the PS4 light up and flicker when connected?

Just trying to narrow it down to a fault with the cable, the hub or the Ethernet port on the PS4.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[Adil321]

I connected the same Ethernet cable to my laptop and it said no internet access. So I used windows network diagnostic and found a problem which is “Ethernet” doesn’t have a valid IP configuration. 

[Lee_R]

Hi Adil321

I am sorry you're having issues with connecting your ethernet to your devices to receive a service.  Can I ask if there is a yellow light in the port, on the hub that you're connecting the ethernet cable to?  If there is no light showing, it sounds as though there may be an issue with the port.  If the port it lit up, there may be an issue with the ethernet cable.

Please do keep us posted.

Regards

Lee_R

[SCA1972]

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@Adil321 wrote:

I connected the same Ethernet cable to my laptop and it said no internet access. So I used windows network diagnostic and found a problem which is “Ethernet” doesn’t have a valid IP configuration. 

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So that would rule out a fault with the PS4, but still leaves either a faulty cable or a faulty port on the hub. The next step would be to try a different Ethernet cable.

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[Adil321]

The light on the router lights up so the cable works. Also on my tv that I have connected via Ethernet with a different cable doesn’t connect because it says cannot obtain IP address so there isn’t an issue with the Ethernet cables. No devices connect via Ethernet which I don’t understand why.  

[SCA1972 · Accepted solution]

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@Adil321 wrote:

The light on the router lights up so the cable works. Also on my tv that I have connected via Ethernet with a different cable doesn’t connect because it says cannot obtain IP address so there isn’t an issue with the Ethernet cables. No devices connect via Ethernet which I don’t understand why.  

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As you have tested with multiple devices and cables, then that suggests that the fault lies with the VM hub.  The only thing I can think of is to try a full factory reset to see if that fixes it.  Instructions here:

https://www.virginmedia.com/help/virgin-media-reset-your-hub

This will reset all hub settings to the default ones, so any changes you have made to the hub settings will be lost.

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[Adil321]

I reset the router and I can confirm it now works via Ethernet. Thank you so much!!!!!!!

[SCA1972]

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@Adil321 wrote:

I reset the router and I can confirm it now works via Ethernet. Thank you so much!!!!!!!

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Glad to hear it is working for you now 😊

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[Adil321]

This problem has happened again and I have to keep resetting the router to default for it to maybe work so I don’t know what to do.