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tonycv51
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Overwatch LC 202 disconnections

Our PS4 keeps on dropping off overwatch with error LC202.  Before this the games lags - looking at the in game stats we average 20-40ms but it does seem to jump to maybe 100ms when it glitches.  PS4 is wired

Looking glass pasted below and is similar on PC as well as PS4.  Hop 2 is a US blizzard one but i assume it does this for all as the test was set to Europe/Overwatch

TRACEROUTE:
traceroute to xxxxxxxx, 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.316 ms 0.313 ms 0.311 ms
2 37.244.25.2 (37.244.25.2) 298.365 ms 298.661 ms 298.894 ms
3 Blizzard Blizzard 1.829 ms 1.830 ms 1.828 ms
4 137.221.66.34 (137.221.66.34) 1.773 ms 1.796 ms 1.797 ms
5 137.221.77.82 (137.221.77.82) 24.577 ms 24.624 ms 24.654 ms
6 137.221.65.19 (137.221.65.19) 7.314 ms 7.795 ms 7.765 ms
7 137.221.79.34 (137.221.79.34) 7.727 ms 7.721 ms 7.717 ms
8 213.46.175.137 (213.46.175.137) 10.718 ms 10.739 ms 10.741 ms
9 * * *
10 uk-lon01b-ri1-ae-23-0.aorta.net (84.116.135.30) 24.059 ms 24.108 ms 24.109 ms
11 * * *
12 bagu-core-2a-ae10-0.network.virginmedia.net (62.254.84.2) 16.111 ms 15.933 ms 15.945 ms
13 warr-cmts-08-tenge412.network.virginmedia.net (62.252.69.166) 17.849 ms 17.828 ms 17.745 ms
14 cpc151341-warr8-2-0-cust1.1-1.cable.virginm.net (xxxxxxxx) 28.906 ms 28.919 ms 30.907 ms


20/04/2021 18:41:30 UTC
--------------------

PING:
PING xxxxxxxxxxxxxx 56(84) bytes of data.
64 bytes from xxxxxx: icmp_seq=1 ttl=50 time=33.0 ms
64 bytes from xxxxxx: icmp_seq=2 ttl=50 time=26.1 ms
64 bytes from xxxxxx: icmp_seq=3 ttl=50 time=24.9 ms
64 bytes from xxxxxx: icmp_seq=4 ttl=50 time=24.8 ms

--- xxxxxxxxxxxxxxx ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 24.850/27.223/33.004/3.376 ms


20/04/2021 18:41:30 UTC
--------------------

PING:
PING xxxxxxxxxxxxxxxxxxxx  56(84) bytes of data.
64 bytes from 86.22.140.2: icmp_seq=1 ttl=50 time=23.6 ms
64 bytes from 86.22.140.2: icmp_seq=2 ttl=50 time=20.8 ms
64 bytes from 86.22.140.2: icmp_seq=3 ttl=50 time=23.2 ms
64 bytes from 86.22.140.2: icmp_seq=4 ttl=50 time=21.9 ms

--- xxxxxxxxxxxx ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 20.868/22.433/23.668/1.114 ms


20/04/2021 18:41:30 UTC
--------------------

TRACEROUTE:
traceroute to xxxxxxxxxxxx, 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.607 ms 0.593 ms 0.590 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 cpc151341-warr8-2-0-cust1.1-1.cable.virginm.net (xx.xx.xx.xx) 24.468 ms 24.481 ms 24.483 ms


20/04/2021 18:41:30 UTC
--------------------

MTR:
Start: Tue Apr 20 18:41:30 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


20/04/2021 18:41:30 UTC
--------------------

MTR:
Start: Tue Apr 20 18:41:30 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.25.2 20.0% 10 305.8 265.6 228.3 305.8 32.1
3.|-- Blizzard 0.0% 10 1.1 1.0 0.9 1.1 0.0
4.|-- 137.221.66.34 0.0% 10 0.5 0.6 0.5 0.8 0.0
5.|-- 137.221.77.82 0.0% 10 7.5 8.8 7.4 14.3 2.4
6.|-- 137.221.65.19 0.0% 10 7.4 7.5 7.4 7.7 0.0
7.|-- 137.221.79.34 0.0% 10 9.6 15.5 7.5 48.3 13.7
8.|-- 213.46.175.137 0.0% 10 8.2 8.5 8.0 10.9 0.7
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- uk-lon01b-ri1-ae-23-0.aorta.net 0.0% 10 8.3 8.4 8.3 8.7 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- bagu-core-2a-ae10-0.network.virginmedia.net 0.0% 10 16.2 16.1 15.9 16.7 0.0
13.|-- warr-cmts-08-tenge412.network.virginmedia.net 0.0% 10 17.8 17.9 17.8 18.0 0.0
14.|-- cpc151341-warr8-2-0-cust1.1-1.cable.virginm.net 0.0% 10 25.4 27.2 24.5 32.2 2.6


20/04/2021 18:41:30 UTC
--------------------

 

 

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Ashleigh_C
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Re: Overwatch LC 202 disconnections

Hi there @tonycv51

 

Thank you so much for this post and I'm so sorry to hear this is happening. 

 

This code tends to mean there has been a loss of connection, as I'm sure you've realised. Can I ask how these devices are connected to the internet, is it a WiFi connection or wired? 

 

Thank you.

Ash_C
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tonycv51
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Re: Overwatch LC 202 disconnections

Ps4 is wired, as is PC

On my BQM I see occasional packet loss most days, but then get a couple of bad days like this from this weekend where the red fringe at the top is constant

tonycv51_0-1619564215099.png

 

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Hayley_S
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Re: Overwatch LC 202 disconnections

Hello @tonycv51,

 

Thank you for posting this BMQ chart, I am sorry for the connection recently.

 

I am struggling to find a 'media' account for you, please can you tell me if your broadband is with us?

 

Look forward to your response.

Hayley
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tonycv51
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Re: Overwatch LC 202 disconnections

Yes broadband and phone are with you

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Hayley_S
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Re: Overwatch LC 202 disconnections

Okay, thank you for confirming this @tonycv51.

 

I will send you a private message now so I can locate your broadband account.

 

Look out for my message and I will see you there 🙂

 

Many thanks,

Hayley
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