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Dannym86
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Open coax cable (rabbit chewing)

This is clearly not safe I know I have disconnected it ..would virgin supply me a new cable or is it easier just going to Amazon 

 

also my rabbit is in naughty jail 😜

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-tony-
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Re: Open coax cable (rabbit chewing)

its not unsafe as there is no voltage going through the cable - it may allow noise into the system so should be replaced - going to amazon is not the correct action as only VM supplied cables can be used - see the T & C's

wait for VM to get to the thread they will book a tech to sort it

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Tony
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ToffeeSurprise
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Re: Open coax cable (rabbit chewing)

Using third party cable would be in violation of your contract with Virgin Media, as it's their property and using unapproved cable without the correct shielding has the potential to add noise / interference to the network.

If the external cable is damaged, Virgin would repull the cable, though you would probably get charged for the engineer call out to pull a new cable.

If it's an internal cable being run from the wall socket, they could probably pop a new one in the post for you.

Best bet is to wait for one of the reps to pop by who can assist.

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Andrew-G
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Re: Open coax cable (rabbit chewing)

You shouldn't be charged for replacing the cable, as discussed it's VM's property, and their job to either replace it at their own expense or have it insured.  Wait for the forum staff to advise, but if there's any of the nonsense about "you need to pay £99 for a non-fault call out" then don't pay it, PM me, there's various other ways of getting this fixed.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Sasha_W
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Re: Open coax cable (rabbit chewing)

Morning @Dannym86

 

Welcome to the forum page and thanks for posting this. 

 

Sorry to hear that you rabbit chewed through your cable! I hope the rabbit is okay 😞 

 

Honestly my cat is so naughty with the wires, need to get them some food to distract them! 

 

I will pop you over a PM so we can go through some checks to get this sorted. 

 

At the top right hand corner of your screen you should see a purple envelope, if you could click on that, that will take you to PM's. 

 

Thanks 

🙂 

Sasha - Forum Team


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