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R_A_P1
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Online gaming unplayable YouTube freezing low quality

As above fifa is unplayable 

 

and when YouTube there is never ending drop in quality all the time, a relative had pointed this out and said how bad the the internet must be with virgin media 

 

I’m in my final month in my contract with virgin now. 

bqm 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/eaf4e44ce87c99fd6c7a3c914e62a470635fef88-26-05-2021

had an engineer come round just in the last month  

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Zak_M
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Re: Online gaming unplayable YouTube freezing low quality

Good morning @R_A_P1 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are experiencing some issues. 

 

Just for some confirmation,  are you able to let me know,  are you experiencing these issues over a wired and wireless connection? Is your hub in router mode or modem mode?  What Ethernet cable are you currently running?

 

Kind regards,

Zak_M

 

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R_A_P1
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Re: Online gaming unplayable YouTube freezing low quality

Wired and wireless had issues, I had the router in modem mode for a while and keep on changing between modem and router mode every few weeks because it’s that problematic, I’ve had an engineer so can you tell me why this high latency issue is still going on? Been a loyal member with virgin media for over 5+ years it’s just a shock to see that even in the final month of the contract the latency issues just continue to get worse and worse 

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Hayley_S
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Re: Online gaming unplayable YouTube freezing low quality

Hello @R_A_P1

 

I am sorry for the issues you are having recently.

 

I was able to locate your account using your forums details, I can not see any known issues on your Hub and your WiFi signal is showing no known issues either, I checked for any outages in your area but this came back as clear also.

 

We can not see any reason as to why this could be causing your problems at the moment, you mentioned that an engineer came out, what did he say to you when he was there?

 

Look forward to speaking with you.

Hayley
Forum Team



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R_A_P1
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Re: Online gaming unplayable YouTube freezing low quality

He mentioned that my area is over utilised by like 68%+ which isn’t good

 

i care about my gaming latency and it’s terrible on virgin media

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R_A_P1
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Re: Online gaming unplayable YouTube freezing low quality

On top of this I can’t do a simple port forward either, when this is being checked on router mode it would say on numerous sites like canyouseeme.org ports would come back as error connection timed out when I’m connected to the internet

 

just checked my bqm as I’ve reverted back to modem mode and there’s packet loss showing again

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Zak_M
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Re: Online gaming unplayable YouTube freezing low quality

Virgin media don't support port forwarding unfortunately. 

 

I am not sure why the engineer has got this information from as when checking the systems from here there is nothing showing. 

 

We are sorry for the inconvenience that this has caused.

 

Kind regards,

Zak_M

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R_A_P1
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Re: Online gaming unplayable YouTube freezing low quality

I want to thank you virgin media for an amazing internet service for over 5+ years 

 

6A042B1B-1D8F-4F02-9BD3-E3CE201D0B3B.jpeg

81055081-B893-436F-BC48-EA66EAD3E319.jpeg

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Corey_C
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Re: Online gaming unplayable YouTube freezing low quality

Thanks for your post and update. Your images are not legible. Are you stating your service has improved and issue resolved? 

 

Cheers,

Corey C

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R_A_P1
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Re: Online gaming unplayable YouTube freezing low quality

No are the images there? 

im watching a normal tv show on my tv and the quality is dropping every 2 minutes, let alone the online gaming issue 

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