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Online Gaming

Internet went down about a month ago, since then online gaming has been even more unbearable than usual on all games I play, Last two times this has happened I had to wait for around four - five months untill the problem resolved itself. I am not willing to wait that long again so if the problem can not be fixed then I want a reduction in my bill by a third.

Things I experience - Lots of stutter and rubber banding, action resetting half way through, Items disappearing from inventory after I have picked them up, npc die then come back to life, objects I destroy reappear. All these thing make online gamiong impossible.

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1202750000037256 qam9
2210750000037256 qam10
3218750000-0.436256 qam11
4226750000-0.935256 qam12
5234750000-1.736256 qam13
6242750000-2.436256 qam14
7250750000-2.736256 qam15
8258750000-2.236256 qam16
9266750000-136256 qam17
10274750000-0.936256 qam18
11282750000-137256 qam19
12290750000-0.537256 qam20
13298750000-0.737256 qam21
14306750000037256 qam22
153147500000.537256 qam23
163227500000.737256 qam24
17402750000-3.437256 qam25
18410750000-2.737256 qam26
19418750000-2.937256 qam27
20426750000-2.737256 qam28
21434750000-337256 qam29
22442750000-3.237256 qam30
23450750000-3.237256 qam31
24458750000-3.537256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.3110
2Locked37.3140
3Locked36.6180
4Locked35.57433
5Locked36.3160
6Locked36.6270
7Locked36.3220
8Locked36.6240
9Locked36.6220
10Locked36.6140
11Locked37.3130
12Locked37.390
13Locked37.3100
14Locked37.680
15Locked37.370
16Locked37.610
17Locked37.3110
18Locked37.3290
19Locked37.690
20Locked37.690
21Locked37.350
22Locked37.680
23Locked37.6200
24Locked37.670

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000395.1512064 qam6
2603000005.1512064 qam5
3462000005.1512064 qam7
4394000005.1512064 qam8



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

Network Log

Time Priority Description

28/06/2020 18:25:8Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2020 18:25:8Warning!Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2020 08:50:42ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2020 16:01:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2020 21:27:8ErrorDHCP REBIND WARNING - Field invalid in response;CM-

 

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Re: Online Gaming

Power level on the upstream look a little high may need an engineer out to fix

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Re: Online Gaming

Hi there @prime5980

 

Thanks for popping along - sorry that you seem to be having some issues with online gaming at the moment. Cheers for posting your network logs; I have been able to locate your account from your forum information to check for updates. 

 

There are currently no area issues listed for your region, no errors whatsoever are showing on your connection. All signal levels are now looking to be well within the parameters we would expect for your package  - upstream levels are looking to be spot on currently. 

 

There are also no issues showing with your WiFi connection - no concerns have been flagged on the system at all. 

 

May we ask what games you are playing? 

How are you connected - wired? WiFi? Does the same thing happen on both a wired and WiFi connection? 

What console are you using? 

 

The issues you have mentioned like things being removed from inventory and the such point to a more of a server issue than a broadband connection issue. 

 

Pop back if you're still having issues - It may also be helpful to set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts.  It does it 24/7/365 and it keeps a visual record of your connection. If you need any help with that please let us know.

 

Cheers

 

 

Katie - Forum Team


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Re: Online Gaming

Hi, Katie

I am connected by CAT6a ethernet cable, using a PC and my BQM graph is not normal

9th-07-20.png10-07-20.png

 

This is what it normally looks like

normal graph.png

 

Also I do not trust VM test on the line as you can see from the next 2 pics, they kept telling me on the phone that  my line was ok, then I started to decorate my room and found burn marks on my wall from VM equipment

IMG_0331.JPGIMG_0325.JPG

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Re: Online Gaming

If they really are burn marks then that isolator may require replacement.

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My Broadband Ping - VM
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