Virgin Media Community

[winiar550]

Hi .As I am absolutely fed up with this crap would someone knowledgeable  help me please to clarify what is going on with my virgin media broadband  200 MB fibre ...It has never been perfect but this year is absolutely  useless .What I mean about is playing competetive games online .Today I've had a latency jumps up to 4000ms every so often on one game.The other times 50 up to 100 is usual.Another strange thing is when I measure the speed and performance on xbox or online speed tests all seems good.But the real time latency on xbox show different. Also even when everything show is normal , somehow it is still like I am playing Fifa 21 with a huge delay.Wifi also is absolutely mental.I've included all the info from my router for reference. Thanks in advance.(NOTE)  I've called VM many time but is useless can't even get connected as there is no option.Ill post the router status on separate message because somehow  it won't go through at once.

[winiar550]

Refresh data

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	25799996	Locked
Provisioning State	Online Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 8 40 256 qam 25 2 203000000 7.9 40 256 qam 9 3 211000000 7.5 40 256 qam 10 4 219000000 7.5 40 256 qam 11 5 227000000 7.3 40 256 qam 12 6 235000000 7.4 40 256 qam 13 7 243000000 7.1 40 256 qam 14 8 251000000 7.1 40 256 qam 15 9 259000000 7.1 40 256 qam 16 10 267000000 7.4 40 256 qam 17 11 275000000 7.3 44 256 qam 18 12 283000000 7 40 256 qam 19 13 291000000 7.4 40 256 qam 20 14 299000000 7.5 40 256 qam 21 15 307000000 7.8 40 256 qam 22 16 315000000 7.9 40 256 qam 23 17 323000000 8 40 256 qam 24 18 371000000 7.6 40 256 qam 26 19 379000000 7.5 40 256 qam 27 20 387000000 7.4 43 256 qam 28 21 395000000 7.5 40 256 qam 29 22 403000000 7.1 40 256 qam 30 23 411000000 7 40 256 qam 31 24 419000000 6.5 40 256 qam 32 Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.9 1 0 2 Locked 40.9 6 0 3 Locked 40.9 4 0 4 Locked 40.3 6 0 5 Locked 40.9 6 0 6 Locked 40.9 6 0 7 Locked 40.9 7 0 8 Locked 40.9 5 0 9 Locked 40.9 8 0 10 Locked 40.9 7 0 11 Locked 44.6 7 0 12 Locked 40.9 4 0 13 Locked 40.9 5 0 14 Locked 40.9 19 0 15 Locked 40.9 8 0 16 Locked 40.9 7 0 17 Locked 40.9 22 0 18 Locked 40.9 1 0 19 Locked 40.9 6 0 20 Locked 43.3 8 0 21 Locked 40.9 6 0 22 Locked 40.3 6 0 23 Locked 40.9 8 0 24 Locked 40.9 Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 25799996 39.8 5120 64 qam 6 2 32599971 40.3 5120 64 qam 5 3 39400000 40.8 5120 64 qam 4 4 46199983 41.8 5120 64 qam 3 Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 0

[winiar550]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	kfoA,.iyewrkldJKDHSUBsgvc

Primary Downstream Service Flow

SFID	6744
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	6743
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[winiar550]

Network Log

Time Priority Description

30/04/2021 17:28:39	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2021 09:59:19	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2021 09:59:19	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 14:15:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 13:18:24	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 13:18:24	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 21:05:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 07:26:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 07:26:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 07:26:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 07:26:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 07:26:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 13:54:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:29:26	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:23:7	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:23:0	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 18:16:53	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 18:16:0	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 18:15:55	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Andrew-G]

Nothing consistent or obviously wrong with the hub's data.  I do note that the SNR is unusually high on a couple of channels, normally high SNR is good, but the values here are ones I've not seen before, so I'll make some enquiries.  That may amount to nothing, so next step is to setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection.  Post a link to a live, shared graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post the link immediately.

[winiar550 · Accepted solution]

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/7ccaed69bb8f0d6b6a3882d60d573ac36352e816-01-05-2021"><img alt="My Broadband Ping - Virgin 1" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/7ccaed69bb8f0d6b6a3882d60d573ac36352e816-01-05-2021.png" /></a>

[winiar550]

 

[winiar550]

Hi.

Live tried to post my graph but the end result is less than good.....

[winiar550]

 

[Lee_R]

Thanks for contacting us @winiar550

I am sorry you're having ongoing issues with your connection and the impact it is having on your usage.

We're just awaiting the last picture/graph you posted to be approved so we can take a look.

Regards

Lee_R