Since the end of February my broadband has been very inconsistent and I've seemed to try everything with the help from the people at Virgin Media. I initially contacted on their website where a phone call was arranged for further assistance. This ended up with a package upgrade from 350M to 500M, which at the time I thought was great and very helpful. I tested it out and the same issues were present and still unusable. I tried contacting again and was told there was a network issue in my area and should be fixed by 6pm the same day. I waited and tested it the next day and still no improvement. I received a letter with a complaint reference, so i texted the number provided and told them the problem, quoting the complaint reference. They arranged for an engineer to come out and attempt to solve the problem, they set up a new router and splitter cable. This visit was yesterday (4th July) and now today I'm still seeing the same results, I set up a BQM yesterday with a wired connection.
I've seen multiple posts about this and the only real solution is to change ISP, which I wasn't really planning on doing. I appreciate any other help/suggestions as I've been with VM for a long time and they provide the 'best' broadband in my area.
Has the fault F008309262 been looked into at all? I was told that it would be resolved on August 17th, but my broadband has some how felt worse. I thought I would leave it for a week to see if it showed any improvement, however today it was at its worst.