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96fauj
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On-going lag spikes whilst gaming.

I've been having issues with my hub3 200mb connection recently. I get random lag spikes whilst gaming. I have contacted virgin media and they said they are putting my connection under monitor and would contact me straight away when they observed any issues. 

The hub is in router mode as it's required for them to monitor but I'm still having the random lag spikes and nothing seems to be solved as of yet. I made a post not long ago and we setup a thinkbroadband monitor which didn't really show anything on it. 

I've attached router logs as suggested on other posts.

What are my next steps?



My Broadband Ping - Hub 4 - November - New IP BQM
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96fauj
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Re: On-going lag spikes whilst gaming.

 
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12670000002.938256 qam17
21390000001.737256 qam1
31470000001.938256 qam2
4155000000238256 qam3
51630000002.238256 qam4
61710000002.438256 qam5
71790000002.538256 qam6
81870000002.738256 qam7
91950000002.938256 qam8
102030000002.738256 qam9
112110000002.738256 qam10
122190000002.938256 qam11
13227000000338256 qam12
14235000000338256 qam13
15243000000338256 qam14
16251000000338256 qam15
172590000002.738256 qam16
182750000002.238256 qam18
192830000002.538256 qam19
202910000003.238256 qam20
212990000003.938256 qam21
223070000003.538256 qam22
233150000003.538256 qam23
243230000003.538256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.6135454416
2Locked37.65975111764
3Locked38.9563189899
4Locked38.6539639672
5Locked38.9522968599
6Locked38.9501590681
7Locked38.9473567651
8Locked38.6439169668
9Locked38.9409949599
10Locked38.9364577487
11Locked38.6316458524
12Locked38.9240301656
13Locked38.6213553660
14Locked38.9202219716
15Locked38.9201355549
16Locked38.6185093542
17Locked38.9166875622
18Locked38.6127035571
19Locked38.9123773640
20Locked38.9108308646
21Locked38.991271531
22Locked38.969962648
23Locked38.664345451
24Locked38.966064496


My Broadband Ping - Hub 4 - November - New IP BQM
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Re: On-going lag spikes whilst gaming.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940003242512064 qam6
24619989342512064 qam5
32580000941.5512016 qam8
43260000042512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00230
2ATDMA0050
3ATDMA00100
4ATDMA0040


My Broadband Ping - Hub 4 - November - New IP BQM
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96fauj
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Re: On-going lag spikes whilst gaming.

Network Log

Time Priority Description

21/05/2021 16:06:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 15:17:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 06:39:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 02:09:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 02:09:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 02:09:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2021 21:21:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2021 03:17:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 15:04:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 13:51:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 13:51:36Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 13:43:19noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 13:43:6Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 13:33:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 01:58:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 15:17:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 21:28:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2021 15:17:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:13:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 03:17:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


My Broadband Ping - Hub 4 - November - New IP BQM
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risc19
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Re: On-going lag spikes whilst gaming.

Not lookin good.

I have highlighted problems....

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940003242512064 qam6
24619989342512064 qam5
32580000941.5512016 qam8
43260000042512064 qam7

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00230
2ATDMA0050
3ATDMA00100
4ATDMA0040

 

You also have loads of post-rs errors ( you should not have any)

 

You could set up a broadband monitor from think broadband and then post the link to it here.

It would have up see what's going on.

My Broadband Ping - Virgin Lagfest Modem Mode
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Re: On-going lag spikes whilst gaming.

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risc19
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Re: On-going lag spikes whilst gaming.

Good job, now lets give it a day or so to gather data.

My Broadband Ping - Virgin Lagfest Modem Mode
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Steven_L
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Re: On-going lag spikes whilst gaming.

Hi @96fauj,

 

Thanks for taking the time to post on our forums.

 

I'm really sorry to hear that you're having issues with your connection, I have been able to locate your account from your community profile.

 

I cannot find anything that would be causing the issues that you're having, I can see that your hub hasn't been rebooted for a month, please could you try to do this and let me know if it improves your connection at all.

 

If not we can then get this looked into further for you. 

 

 

Regards,

Steven_L

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Re: On-going lag spikes whilst gaming.

@Steven_L : Will do, I'll give it a reboot although it's worrying that it's reporting that this hasn't been done for a month. Either way, I'll reboot it and see how I get on next 1-2 days.

@risc19 : Thanks for your help too, I guess we can monitor the graph. I had a look this morning and it looks reasonable as the pings aren't spiking that hard? you probably have a better idea.



My Broadband Ping - Hub 4 - November - New IP BQM
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Steven_L
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Re: On-going lag spikes whilst gaming.

Thanks for coming back to us so quickly @96fauj.

 

Please share your BQM in the next few days and we can look into this further.

 

Regards,

Steven_L

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