Virgin Media Community

[SamRigg]

I have been getting really bad latency on games, as a result of shockingly low download speeds, for about 6 months now. I am on a wired connection and from around 4pm onwards I rarely get over 5mbps. This is clearly an over utilisation issue and I get the feeling Virgin Media thinks that this isn't an issue worth fixing. This is really not good enough for the 'Number 1' UK broadband provider. I hope one day very soon, somebody at VM realises they need to actually give their customers the speeds they are paying for.

[JitteryPinger]

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@SamRigg wrote:

 This is really not good enough for the 'Number 1' UK broadband provider.

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Probably why they aren't the UK's No.1 Broadband Provider..... and No.1 for what?

Anyway, sure they will fix it when everybody goes back to school and work 😂

[SamRigg]

I was meaning No.1 as in the high speeds that they advertise (whether you get them or not is a different story) but I don't know how much longer I can cope with the horrible speeds. I imagine it will go back to normal when, like you said, everyone is back at work and school but that probably won't be for a while. I was really just posting so I could vent my frustration somewhere but, you never know, they might listen.

[JitteryPinger]

Yeah those awards are bs...

I totally understand and your right to do so, if stuff goes unsaid it don't ever get thought about or action-ed upon.

As for the speeds returning to normal, there will definitely be improvement when people start living again but as you say, life isn't going back to normal for a long time if it ever does....

I think a lot of people will be moved out of the office and to the home office after restrictions lift, peoples habits will remain changed so might not be many people heading out on the town as there used to be, the way the internet is used has changed in the past year and its not going to just go back to what it was,

Virgin needs to catch the hell up, these utilization issue have been problems forever and unless Virgin moves fast to newer technology and doesn't keep half arsing things they won't ever catchup.

My advice for you as a gamer is ditch Virgin and get yourself with another provider, the issues your facing aren't going anywhere soon and cable broadband sucks for latency anyway specially on the hubs supplied across the world these days.

[Andruser]

You may well have an over-utilisation problem, and/or a noise or power issue.  Chances of utilisation being actively fixed by network changes are very small indeed, noise and power problems are usually an easy fix.  Even in an area that's suffering over-utilisation, to be constrained to 5 Mbps download is very unusual, so before jumping to any conclusions, you should post the hub's status data (as text, not screenshots) for Downstream, Upstream and Network log here and we can check those out, and set up a BQM and post a link to shared live graph as well.

Maybe it is purely over-utilisation, but let's see if there is anything that can be improved.

[JitteryPinger]

That's a good point, I could be jumping the gun.

[Andruser]

I suspect you're right about the over-utilisation, I'm thinking there's possibly the addition of a noise or power problem.  If there is, that can be fixed and speed hopefully improve, and then it's "only" the tedious wait for Covid to go home and traffic levels to come down and enable decent latency.

[SamRigg]

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	459000000	0.7	40	256 qam	37
2	267000000	1.4	40	256 qam	17
3	275000000	1.4	40	256 qam	18
4	283000000	1.7	40	256 qam	19
5	291000000	1.5	40	256 qam	20
6	299000000	1.5	40	256 qam	21
7	307000000	1.4	40	256 qam	22
8	315000000	1.2	40	256 qam	23
9	323000000	0.7	38	256 qam	24
10	331000000	0.7	40	256 qam	25
11	371000000	0.2	40	256 qam	26
12	379000000	0.2	40	256 qam	27
13	387000000	0.2	40	256 qam	28
14	395000000	0.4	40	256 qam	29
15	403000000	0.2	40	256 qam	30
16	411000000	0.2	40	256 qam	31
17	419000000	0.4	40	256 qam	32
18	427000000	0.5	40	256 qam	33
19	435000000	0.9	40	256 qam	34
20	443000000	0.7	40	256 qam	35
21	451000000	0.7	40	256 qam	36
22	467000000	0.5	40	256 qam	38
23	475000000	0.2	40	256 qam	39
24	483000000	0	40	256 qam	40

[SamRigg]

Upstream:

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	43	5120	64 qam	4
2	46200000	43	5120	64 qam	3
3	53700029	43	5120	64 qam	2
4	60300000	43	5120	64 qam	1

[SamRigg]

Network Log:

Time Priority Description

31/01/2021 21:14:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 17:31:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 08:25:59	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 02:19:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 02:19:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 20:15:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 14:19:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 14:19:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 01:00:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 02:19:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 02:19:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 04:03:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 14:19:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 14:19:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 20:41:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 06:41:45	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 06:41:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:06:2	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:06:0	Warning!	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:04:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;