Re: Not Receiving Advertised Speed & Experiencing Jitter - Please Help (Logs Posted)
How you doing your testing ??
Wired or Wireless ??
If Wired is your Network card set to 100MB or 1GB (1000MB) ??
If Wireless 2.4GHz or 5GHz range ??
SH3 in Router Mode or Modem Mode ??
Have you tried different speed test websites ??
I am on the VM350 and get full speed all the time.
-- Red (VM SH2 AC Beta tester) Running on 350Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech. My advice is at your own risk.
Can't remember the exact figure but it was 200mb+, so pretty much as advertised. There was still some jitter on ping tests but much less severe and generally a reduced ping.
Is there anything I / Virgin can do to resolve the RS errors, what will be the impact of these errors?
So the jitter and ping are being made worse by the powerline. I'm not really surprised because the power mains is a very dirty medium to carry data.
The RS errors are a different matter because that noise comes in on the VM side of the Hub. Those errors may have been building for some time. Do a modem reset and see if they reappear rapidly. Check that the coax connections are screwed tight because a loose connection can introduce noise.