Virgin Media Community

[Timelord1997]

Hi all,

I've been having issues with streaming to twitch lately. I sued to be able to stream at 6000kbps with no issues whatsoever. I haven't changed anything in my setup but now I have to stream at 2000. I have the m350 package and get 350mbps down and about 20 mbps up which should be more than enough for 6000kbps. I am using the hub 3 as a modem and am using the Asus RT-AX56U router. I updated my router firmware and the issues still persist so i have no clue what its not letting me stream at 6000kbps anymore.

Any ideas on what could be causing this?

[vengeanceuk]

a lot of issues are on twitch's end tbh

[StormW4tch3r]

I've streamed to thich with no issues the past few days... Timelord1997 post downstream and upstream logs and do you have a BQM setup?

[Timelord1997]

Hope this helps

Item Status Comments

Acquired Downstream Channel (Hz)	234750000	Locked
Ranged Upstream Channel (Hz)	39399975	Locked
Provisioning State	Online

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	234750000	1.2	40	256 qam	13
2	138750000	5	40	256 qam	1
3	146750000	5	40	256 qam	2
4	154750000	4.6	40	256 qam	3
5	162750000	4.4	40	256 qam	4
6	170750000	4.1	40	256 qam	5
7	178750000	3.7	40	256 qam	6
8	186750000	3.5	40	256 qam	7
9	194750000	3.2	40	256 qam	8
10	202750000	2.9	40	256 qam	9
11	210750000	2.5	40	256 qam	10
12	218750000	2.2	40	256 qam	11
13	226750000	1.7	40	256 qam	12
14	242750000	0.9	40	256 qam	14
15	250750000	0.7	40	256 qam	15
16	258750000	0.7	40	256 qam	16
17	266750000	0.5	40	256 qam	17
18	274750000	0.2	40	256 qam	18
19	282750000	0	40	256 qam	19
20	290750000	0	40	256 qam	20
21	298750000	-0.2	40	256 qam	21
22	306750000	-0.2	40	256 qam	22
23	314750000	-0.2	40	256 qam	23
24	322750000	-0.4	40	256 qam	24

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	497747	149
2	Locked	40.9	616868	2066
3	Locked	40.9	488845	548
4	Locked	40.9	36548	67
5	Locked	40.9	243026	384
6	Locked	40.9	382078	392
7	Locked	40.9	67413	198
8	Locked	40.3	47236	214
9	Locked	40.9	45862	51
10	Locked	40.3	44061	61
11	Locked	40.3	58486	211
12	Locked	40.3	546127	188
13	Locked	40.3	537053	206
14	Locked	40.3	537412	736
15	Locked	40.3	622629	87
16	Locked	40.9	556116	21
17	Locked	40.9	362746	4
18	Locked	40.3	351253	26
19	Locked	40.3	282750	10
20	Locked	40.3	156996	7
21	Locked	40.3	66842	0
22	Locked	40.3	69227	6
23	Locked	40.3	61659	7
24	Locked	40.3	64871	8

Upstream:

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399975	42.5	5120	64 qam	4
2	46199966	43.3	5120	64 qam	3
3	32599938	42	5120	64 qam	5
4	25800024	41.7	5120	16 qam	6

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	15	0
2	ATDMA	0	0	9	0
3	ATDMA	0	0	10	0
4	ATDMA	0	0	1378	0

In terms of a BQM, I only set that up today so it doesn't have any data yet.

[carl_pearce]

Upstream:

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399975	42.5	5120	64 qam	4
2	46199966	43.3	5120	64 qam	3
3	32599938	42	5120	64 qam	5
4	25800024	41.7	5120	16 qam	6

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	15	0
2	ATDMA	0	0	9	0
3	ATDMA	0	0	10	0
4	ATDMA	0	0	1378	0

Looks like you have a noisy line looking at the out of spec QAM level and over 1000 T3 errors on the same channel!

Lots of errors on the downstream channels, which is a concern depending on how long it's been since the last reboot.

[StormW4tch3r]

You have a lot of T3 errors which is a concerrn, will need an engineer to investigate, everything else seems fine, bar the T3 errors, as well as the Pre RS Errors Post RS Errors

[Timelord1997]

Its been about 3-4 weeks since I last rebooted the hub 3. 

[Timelord1997]

I'll call up virgin and see if they can send someone out.

[carl_pearce]

---

@Timelord1997 wrote:

Its been about 3-4 weeks since I last rebooted the hub 3. 

---

That's still a short period of time for so many errors being recorded!

[THPParidian]

Ditto Timelord1197. 

Been having mega problems streaming since November, think I've had 6 or 7 stable streams in that time, proper pain in the ass. Dropped packets like no tomorrow - Looks like we have the same Upstream channel problems, although at least you have the 4 channels as expected whereas I'm rocking the 2.

Been back and forth with VM for months.