Virgin Media Community

[daveyc2k2]

I have just last week changed to VM Gig1 from Sky (52mb) and since then playing CoD online is pretty much impossible. 

I am constantly getting red warnings of Packet Burst and High Latency, which results in the most horrendous of lag.

I have looked through the forum and it's clear it's not just me being affected by this. I am playing through Wifi but cannot run an wired connection due to proximity of the SuperHub 4 and the Xbox.

Can anyone give me some advice? I'm not the most technical of people so may need it broken down into idiot terms.

Thanks in advance. 

[Adduxi]

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@daveyc2k2 wrote:

<snip>  Can anyone give me some advice? I'm not the most technical of people so may need it broken down into idiot terms.

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You need to setup a BQM in the first instance to record the incoming circuit.   www.thinkbroadband.com/ping

Also post the power levels and network log from the Hub.   Once this is done we can comment on your circuit.

As an aside, gaming is better via cable as wifi has a higher latency and is affected by interference.

[daveyc2k2]

I set up a BQM yesterday, below is the live link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8a390c4a838d12e531da21040231dae9a9...

 How do I share power levels and network log?

[legacy1]

Your BQM is showing low level of packet loss

[daveyc2k2]

What does that mean and can I fix it?

[Adduxi]

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@daveyc2k2 wrote:

What does that mean and can I fix it?

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Packet loss is when your circuit drops packets of information, so that's a bad thing.  You can't fix it, that's up to VM to send a technician to sort out.

[Adduxi]

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@daveyc2k2 wrote:

<snip>    How do I share power levels and network log?

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Go to https://192.168.0.1 on your Router and post the Status logs.  They are Downstream , Upstream , Configuration and Network Log.

Just copy and paste the text into posts, do not use screenshots.  Ignore warnings about formatting and just post anyway.  The Board software will sort it out.

[daveyc2k2]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	1.1	40.4	QAM256	25
1	139000000	3	39	QAM256	1
2	147000000	2.9	39	QAM256	2
3	155000000	3.1	40.9	QAM256	3
4	163000000	2.7	40.4	QAM256	4
5	171000000	2.3	40.9	QAM256	5
6	179000000	2.2	40.4	QAM256	6
7	187000000	2.4	40.4	QAM256	7
8	195000000	2.2	39	QAM256	8
9	203000000	2	40.4	QAM256	9
10	211000000	2	40.4	QAM256	10
11	219000000	2	40.4	QAM256	11
12	227000000	1.8	40.9	QAM256	12
13	235000000	1.7	40.4	QAM256	13
14	243000000	1.9	40.9	QAM256	14
15	251000000	1.7	40.4	QAM256	15
16	259000000	2.2	40.4	QAM256	16
17	267000000	2.4	40.4	QAM256	17
18	275000000	2.1	40.4	QAM256	18
19	283000000	1.5	40.4	QAM256	19
20	291000000	1.3	40.4	QAM256	20
21	299000000	1.4	39	QAM256	21
22	307000000	1.5	39	QAM256	22
23	315000000	1.5	39	QAM256	23
24	323000000	1.2	39	QAM256	24
26	339000000	1	40.4	QAM256	26
27	347000000	1	40.4	QAM256	27
28	355000000	1	40.4	QAM256	28
29	363000000	1	40.4	QAM256	29
30	371000000	1	40.4	QAM256	30
31	379000000	0.7	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
1	Locked	38.983261	0	0
2	Locked	38.983261	0	0
3	Locked	40.946209	0	0
4	Locked	40.366287	0	0
5	Locked	40.946209	0	0
6	Locked	40.366287	0	0
7	Locked	40.366287	0	0
8	Locked	38.983261	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.946209	0	0
13	Locked	40.366287	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM2048

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

43

2.1

8969120

27

[daveyc2k2]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	33.5	5120 KSym/sec	64QAM	13
2	39400000	33	5120 KSym/sec	64QAM	12
3	46200000	32.5	5120 KSym/sec	64QAM	11
4	53700000	33	5120 KSym/sec	64QAM	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	3	0
2	US_TYPE_STDMA	0	0	7	0
3	US_TYPE_STDMA	0	0	6	0
4	US_TYPE_STDMA	0	0	7	0

[daveyc2k2]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	wrkldJKDHSUBsgvca69834ncxv987

Primary Downstream Service Flow

SFID	18837
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	18907
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort