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daveyc2k2
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New to VM - Packet Burst and High Latency

I have just last week changed to VM Gig1 from Sky (52mb) and since then playing CoD online is pretty much impossible. 

I am constantly getting red warnings of Packet Burst and High Latency, which results in the most horrendous of lag.

I have looked through the forum and it's clear it's not just me being affected by this. I am playing through Wifi but cannot run an wired connection due to proximity of the SuperHub 4 and the Xbox.

Can anyone give me some advice? I'm not the most technical of people so may need it broken down into idiot terms.

Thanks in advance. 

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Adduxi
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Re: New to VM - Packet Burst and High Latency


@daveyc2k2 wrote:

<snip>  Can anyone give me some advice? I'm not the most technical of people so may need it broken down into idiot terms.

 


You need to setup a BQM in the first instance to record the incoming circuit.   www.thinkbroadband.com/ping

Also post the power levels and network log from the Hub.   Once this is done we can comment on your circuit.

As an aside, gaming is better via cable as wifi has a higher latency and is affected by interference.

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daveyc2k2
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Re: New to VM - Packet Burst and High Latency

I set up a BQM yesterday, below is the live link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8a390c4a838d12e531da21040231dae9a9...

 How do I share power levels and network log?

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legacy1
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Re: New to VM - Packet Burst and High Latency

Your BQM is showing low level of packet loss

---------------------------------------------------------------
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daveyc2k2
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Re: New to VM - Packet Burst and High Latency

What does that mean and can I fix it?

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Adduxi
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Message 6 of 14
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Re: New to VM - Packet Burst and High Latency


@daveyc2k2 wrote:

What does that mean and can I fix it?


Packet loss is when your circuit drops packets of information, so that's a bad thing.  You can't fix it, that's up to VM to send a technician to sort out.

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Adduxi
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Re: New to VM - Packet Burst and High Latency


@daveyc2k2 wrote:

<snip>    How do I share power levels and network log?


Go to https://192.168.0.1 on your Router and post the Status logs.  They are Downstream , Upstream , Configuration and Network Log.

Just copy and paste the text into posts, do not use screenshots.  Ignore warnings about formatting and just post anyway.  The Board software will sort it out.

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daveyc2k2
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Re: New to VM - Packet Burst and High Latency

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000001.140.4QAM25625
1139000000339QAM2561
21470000002.939QAM2562
31550000003.140.9QAM2563
41630000002.740.4QAM2564
51710000002.340.9QAM2565
61790000002.240.4QAM2566
71870000002.440.4QAM2567
81950000002.239QAM2568
9203000000240.4QAM2569
10211000000240.4QAM25610
11219000000240.4QAM25611
122270000001.840.9QAM25612
132350000001.740.4QAM25613
142430000001.940.9QAM25614
152510000001.740.4QAM25615
162590000002.240.4QAM25616
172670000002.440.4QAM25617
182750000002.140.4QAM25618
192830000001.540.4QAM25619
202910000001.340.4QAM25620
212990000001.439QAM25621
223070000001.539QAM25622
233150000001.539QAM25623
243230000001.239QAM25624
26339000000140.4QAM25626
27347000000140.4QAM25627
28355000000140.4QAM25628
29363000000140.4QAM25629
30371000000140.4QAM25630
313790000000.740.4QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.36628700
1Locked38.98326100
2Locked38.98326100
3Locked40.94620900
4Locked40.36628700
5Locked40.94620900
6Locked40.36628700
7Locked40.36628700
8Locked38.98326100
9Locked40.36628700
10Locked40.36628700
11Locked40.36628700
12Locked40.94620900
13Locked40.36628700
14Locked40.94620900
15Locked40.36628700
16Locked40.36628700
17Locked40.36628700
18Locked40.36628700
19Locked40.36628700
20Locked40.36628700
21Locked38.98326100
22Locked38.98326100
23Locked38.98326100
24Locked38.98326100
26Locked40.36628700
27Locked40.36628700
28Locked40.36628700
29Locked40.36628700
30Locked40.36628700
31Locked40.36628700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM2048759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked432.1896912027
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daveyc2k2
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Re: New to VM - Packet Burst and High Latency

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000033.55120 KSym/sec64QAM13
239400000335120 KSym/sec64QAM12
34620000032.55120 KSym/sec64QAM11
453700000335120 KSym/sec64QAM10



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0030
2US_TYPE_STDMA0070
3US_TYPE_STDMA0060
4US_TYPE_STDMA0070
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daveyc2k2
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Message 10 of 14
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Re: New to VM - Packet Burst and High Latency

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
wrkldJKDHSUBsgvca69834ncxv987



Primary Downstream Service Flow

SFID
18837
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
18907
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort
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