New Customers High Pings

[MarcosG260492]

Hi new customer here. I was previously with sky broadband with an average ping of 7. My ping with VM is around 65 to 76 and my son says it is causing lag on gaming ? Is there anyway to reduce this. Speeds seem ok 

[Natalie_L]

Hi MarcosG260492,

Welcome and thank you for reaching out to us here on the Community. 

I am very sorry to hear you have been experiencing issues with lag when gaming. 

I see my colleague has responded to your separate post here so we will continue to pick this up with you from there. 

Thank you,