Fibre always has higher latency than adsl, 27 thousands of a second won't get you out of a contract
Fibre latency is much lower than ADSL. In fact a true fibre connection like Hypertopic or GIgaclear will have latency in single figures to a nearby servers. But Virgin Media (and BT/Sky etc) are rarely true fibre and involve copper or coaxial between the street cabinet and the home.
The latency on DOCSIS connections (cable, like Virgin Media) isn't as good as DSL (like BT) but 107ms to the USA isn't terrible.
Re: New Customer - Looking to leave asap due to higher latency...
11-08-201909:40 - edited 11-08-201909:42
I was told by the saleswoman and by another salesman in a Virgin store that my ping would be lower than BT or EE if i got a 350 meg fibre to the house connection, hence why i upgraded, well it seems like i downgraded.
The reason i was connecting to a New York Server was because the game that i play only has one server and that is in New York, all European players connect to it also. On BT/EE i would get 80ms to 84ms at the highest, on Virgin 350 meg i get 107ms to 115ms.
However even when i have tried the other games that i play, that do have UK and European servers, my ping has been higher by quite a bit.
On Speedtest i was getting 11ms on BT/EE Fibre 76meg and on Virgin 350 meg fibre i am getting 17ms to 23ms.
I really feel that i was missold this product just so the member of staff could get her his commission. I was also told that Virgin Fibre would beat BT or EE because its straight into the house from the cabinet rather than BT/EE using some copper line, which again was another sales malpractice.
To conclude, i was also given a cheaper price per month for my package which was unlimited phone and fibre, however after the first month the price of the package was all wrong, the discounts were not added and it was a nightmare to get it all sorted as the customer service is terrible to communicate with and i had to wait on the line for a long time.
When i was with BT/EE it was instant and EE answered straight away with someone who could understand me.