Hi Poyzii, thanks for your post - sorry for the delayed reply here.
I'm also sorry for any connection issues you've experienced. I wasn't able to run checks on the services using just your forum details, so I'll send a PM to confirm a few details with you so we can try to help further.
when is there going to be a fix this has been happening for 5 months now
I doubt anytime soon. The BQM looks like classic over-utilisation, and your hub stats indicate no power or noise problems with the connection, although the Network log does show evidence of problems If this has been going on since February-ish, then VM will be VERY unlikely to fix anytime soon, because (when the world returns to some normality) there's a chance that the over-utilisation issues could melt away.
There's also a regrettable track record of VM not actually doing anything to improve local capacity - they set a "fix" date, but the reality is that for some/many areas there are no quick, easy or low cost options, so what happens is that as the "fix" date approaches, they review the situation, and create a new review date a month or two down the line. Partly this gives the pretence to customers that there's something being done, partly it is in the hope that sufficient customers leave and traffic levels come down to somewhere around the available capacity.
You could complain, that won't make VM more or less likely to actually do anything. You could then escalate to the arbitration scheme CISAS. They could award you some modest compensation, and release you from any time-limited contract you may be in, but they still can't force VM to invest if the company don't wish to.
So your options are regrettably simple - to keep paying, sit it out and hope that one day the local network can cope with the traffic, or to find yourself a different ISP.
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