There is a firmware upgrade for the Arris CMTS that improves DocSIS 3.1 latency even more.
We keep on being told this (ie about Low Latency DOCSIS) by non-official posters, but the simple reality is that it was announced as a standard in 2019 but it's not been delivered yet, and there's no sign of it being delivered. VM's strategy is to go down an XGS-PON route, and that won't deliver any benefits until it's real PON rather than RFoG. None of those posters have answered the question as to VM would pay a penny to test and roll out a fairly drastic network change to a technology that they're sunsetting*, and to solve a problem that probably less than 10% of VM's customers perceive, understand or care about. And even if VM did plan to use LLD, when would that be given that we've not seen a commercial 2-2.5 Gbps offer despite user testing back in 2020? One poster has said that LLD is being tested by VM, but big deal, we already know some improvement could be delivered by LLD, but technical testing has no bearing on building a business case that justifies new hub firmware plus CMTS upgrades and likely licence fees. VM's homebrewed firmware is bad enough normally, imagine the risk when dabbling at low level packet scheduling. And finally, why distract expert technical resource to piffle around with LLD when they're already running large scale PON trials in at least three locations?
One our regular LLD enthusiasts has it down as a really easy software change, and that begs the question, if it's so easy, cheap and risk free why haven't VM done it? Even allowing it's a minority interest that would be a good PR win. Imagine you're VM's head of technical architecture. You're under severe and continuous pressure to keep an ageing technology working, you need to keep adding capacity all across the network, you're trying to do fringe build outs as the last residue of Project Lightning, new build incumbent networks with large housebuilders, you've got PIA build out outside the existing footprint, resources are limited, costs are rising, you're running field trials of XGS-PON on thousands of existing customers, and you then have to deliver and implement an XGS-PON network upgrade strategy over the existing assets with near enough no interruption (with investors watching this very closely indeed). VM's proposed changes to infrastructure ownership threaten more scrutiny of technical operations and strategy, and the mere mention of wholesale access creates new SLA and performance dilemmas. Region by region you're seeing competitors installing more modern optical networks some years before VM have any meaningful coverage. In the meanwhile you've got 21CV phone changes rumbling on (and the botched Hub 5 firmware causing ghost calls), and much more besides - what would you say to some clown walking into your office and proposing a network wide LLD roll out to placate a few whingeing gamers?
* Excuse the business-speak